Customer Service Agent with Italian
18 ore fa
Seniority Level:
Entry level
About the Role:
Our Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us. We're a team of passionate owners who aren't afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive, and rewarding future, we turn any challenge into an opportunity. So let's take on the challenge together. Cheers to dreaming big
What will you be doing:
- Responsible for customer relationship management, coordinating all requests and complaints, and owning the end-to-end order-to-delivery flow (O2D): from processing incoming orders to the creation of the delivery that is sent to our third-party logistics provider.
- Handle sales operations for both on-trade and off-trade sectors, including order processing, allocation, out-of-stock issues, returns management, and daily routines.
- Manage customer accounts and proactively address open issues, providing timely updates to customers on relevant topics.
- Handle incoming tickets by addressing tasks such as adjusting delivery schedules and evaluating unexpected requests to achieve a cost-effective balance.
- Monitor and increase customer satisfaction by enhancing the service level offered and continuously identifying opportunities for improvement of services.
- Collaborate with third-party logistics providers to manage delays, unloading slots, and keg returns.
- Ensure that all requests and inquiries are resolved within agreed KPIs and SLAs.
What you'll bring:
- Fluency in Italian C1 and English C1.
- Forward-thinking skills to the role and embark on the adventure.
- Energy and passion to drive customer centricity.
Benefits:
We offer a great benefits and perks package, including:
- Benefits for you and your family to help your physical and mental health.
- Competitive parental leave and pension contributions (2.5%).
- 25 days holidays per year.
- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.).
- A beer allowance to enjoy our brands.
- Meal vouchers.
- Employee networks to support diversity and inclusion.
- Local Bonus.
- 26 weeks paid leave for primary caregivers.
- 'Return to Work' programme.
What you can expect from us:
In this role, you'll have the potential to transform our business and your career. You'll get the support and mentorship you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams, build a global network, and have direct control over your career and where it takes you. We are building a team that's more supportive, inclusive, and collaborative, diverse in background, skills, and experience. So if you dream big but are concerned you're not a perfect fit against the job description, we'd still encourage you to apply.
You may be just the right candidate to help us create a future with more cheers. As the leading global brewer, we are committed to bringing people together for a better and more equal world. A more equal world starts when everyone can thrive.
At AB InBev, we value the diversity of cultures, perspectives, skills, and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you've been waiting for, apply today.
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