Technical Support Representative

2 settimane fa

Lainate, Italia Baoli EMEA S.p.A. A tempo pieno
Baoli EMEA is a member of Germany’s KION Group AG, one of the world’s largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa.
In the growing economy market segment, Baoli EMEA is currently expanding its central product support team in Lainate (Milano), Italy. It is the company’s goal to provide best in class after sales services to its network partners. For that reason, we are looking for a Technical Support & Training Instructor. This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio. Addition tasks include warranty case management, steering of the new truck pre-delivery inspection and coordination of potential field actions across the market area. In this position a close collaboration with our internal network (e.g., the factory in China) is crucial. It will regularly be required to be onsite at our new trucks distribution center in Rolo, Reggio Emilia, Italy.
We are a small, but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA.

Please note: In this position you will be required to speak English as our network partners are located across Europe, Middle East and Africa. What we offer:

  • A company with future: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group we are establishing a credible foundation for long-term success.

  • Various privileges: Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment.

Tasks and Qualifications:

Your responsibilities (ENG)

After sales quality management

  • Collect, analyze and evaluate product feedback.

  • Define solutions, follow-up and safeguard their implementation with our factory.

  • Document and communicate quality improvements.

  • Organize, steer and follow-up field actions in EMEA when required.

  • Safeguard compliance of technical standards in collaboration with our factory and network partners.

  • Steer and optimize the pre-delivery inspections performed in our facility in Rolo, Italy.

  • Represent after sales interests in the development of new products.

Network enablement & process development

  • Actively cultivate the relationships with our network partners.

  • Monitor the product support level within the Baoli network, identify improvements and educate our organization to improve the overall technical product support (e.g., diagnostics).

  • Evaluate special training needs, prepare and carry them out.

  • Technical implementation of new products and projects.

  • Manage continuous process improvements.

  • Provide feedback to our internal suppliers to improve our overall service level.

Qualifications (ENG)

  • Certified technician or an engineering degree (mechanical and electrical).

  • Experience in customer service.

  • Good analytical skills.

  • Team player with hands-on mentality.

  • Organized, solution-driven and proactive.

  • Open, persistent and friendly nature.

  • Fluent in written and spoken English.

PLEASE SEND YOUR CV ONLY IN ENGLISH.

#J-18808-Ljbffr

  • Technical Support Representative

    6 mesi fa

    Lainate, Italia Baoli EMEA S.p.A. A tempo pieno

    Baoli EMEA is a member of Germany’s KION Group AG, one of the world’s largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. In the growing economy market segment, Baoli EMEA is currently expanding its...

  • Technical Sales Representative Engineered Valves

    6 mesi fa

    Lainate, Italia ITT, Inc. A tempo pieno

    Riepilogo posizione: The territory will initially be** Belgium, Italy, Spain, CH, A, F and Hungary.** Responsabilità essenziali: - Uses persuasion, logic, and product expertise to promote and sell the various valves/products to end users, Engineering companies (A&E accounts), Original Equipment Manufacturers (OEM), and distributors. - Develops and expand...

  • Technical Sales Representative Engineered Valves

    6 mesi fa

    Lainate, Italia ITT Inc. A tempo pieno

    Position Summary The candidate is a highly organized, self-motivating candidate with excellent communication skills. The candidate promotes and sells Pure-Flo and EnviZion (PF) products direct in the market and through distributors, representatives, and Engineering Firms (A&E’s). The candidate is a hands-on salesperson who spends most of his time...

  • Technical Support Representative

    7 mesi fa

    Lainate, Italia KION Group A tempo pieno

    Baoli EMEA is a member of Germany’s KION Group AG, one of the world’s largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. In the growing economy market segment, Baoli EMEA is currently expanding its...

  • Specialist Technical Support

    2 mesi fa

    Lainate, Italia Hach A tempo pieno

    Are you Interested in working for an international and diverse company? Looking to use your troubleshooting skill? Interested in developing your career in the water industry? If so, read on! At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts....

  • Technical Support Representative

    2 mesi fa

    Lainate (MI), Italia Baoli EMEA S.p.A. A tempo pieno

    Baoli EMEA is a member of Germany’s KION Group AG, one of the world’s largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. In the growing economy market segment, Baoli EMEA is currently expanding its...

  • Specialist Technical Support

    2 mesi fa

    Lainate (MI), Italia Hach A tempo pieno

    Are you... Interested in working for an international and diverse company? Looking to use your troubleshooting skill? Interested in developing your career in the water industry? If so, read on! At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our...

  • Technical Area Support Specialist After Sales

    7 mesi fa

    Lainate, Italia HUNTERS GROUP A tempo pieno

    Per azienda cliente, realtà internazionale che offre servizi intralogistici ad aziende clienti nel mercato EMEA, ricerchiamo una figura di Technical Area Support Specialist After Sales. **Posizione**: La figura supporterà attivamente i partner della rete internazionale nella risoluzione dei problemi tecnici, nello sviluppo dell'assistenza ai prodotti e...

  • Water Quality Expert

    2 settimane fa

    Lainate, Lombardia, Italia Hach A tempo pieno

    About HachHach is an international company that ensures water quality for people around the world. We protect water, the most valuable resource, and drive sustainability.Our organization values diversity, flexibility, and a family-friendly environment. We believe in career growth and professional development.Job Title: Water Quality Expert - Instrumentation...

  • Customer Service Asst III

    4 settimane fa

    Lainate, Italia The Manitowoc Company A tempo pieno

    Manitowoc, an international leader in providing lifting equipment and solutions with our brands Potain and Grove, is looking for a Customer Service Assistant to strengthen the Product Support Team based in Lainate, Milano.Main Responsibilities in this Role:Be the contact point for customers in order to fulfill all requirements and contracts related to...

  • Media Technology Consultant

    2 giorni fa

    Lainate, Lombardia, Italia Imagine Communications A tempo pieno

    The RoleAs a Media Technology Consultant, you will be responsible for the installation and support of our cutting-edge solutions, including Automation/Video Servers, Channel in the box, MAM, Graphics Gateways, and more. You will work closely with customers to resolve technical issues, provide on-site training, and ensure the smooth operation of our...

  • Broadcast Infrastructure Engineer

    2 giorni fa

    Lainate, Lombardia, Italia Imagine Communications A tempo pieno

    Job DescriptionWe are seeking a skilled Broadcast Infrastructure Engineer to join our team. In this role, you will be responsible for the installation and support of our cutting-edge solutions, including Automation/Video Servers, Channel in the box, MAM, Graphics Gateways, and more.You will work closely with customers to resolve technical issues, provide...

  • Técnico Informatico

    6 mesi fa

    Lainate, Italia Terya spa A tempo pieno

    La figura ricercata farà parte di un team di circa 10 figure, risponde al Technical Support Manager e garantisce il corretto supporto tecnico rispetto alla gestione delle problematiche hardware del parco installato presso il parco clienti di Terya (PC, sistemi di casse, fast lane, bilance, registratori telematici, ecc). **Competenze richieste**: -...

  • Customer Service Asst Iii

    3 mesi fa

    Lainate, Italia The Manitowoc Company A tempo pieno

    Manitowoc, international leader in providing lifting equipments and solutions with our brands Potain and Grove, is looking for a Customer Service Assistant to strenght the Product Support Team based in Lainate, Milano. **Main Responsibilities in this Role** - Be contact point for customer in order to fullfill all requirements and contracts related to...

  • Customer Service Asst III

    4 settimane fa

    Lainate, Italia The Manitowoc Company A tempo pieno

    Manitowoc, an international leader in providing lifting equipment and solutions with our brands Potain and Grove, is looking for a Customer Service Assistant to strengthen the Product Support Team based in Lainate, Milano.Main Responsibilities in this Role:Be the contact point for customers in order to fulfill all requirements and contracts related to...

  • Marketing & Communication Intern

    2 mesi fa

    Lainate, Italia Xylem A tempo pieno

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...

  • Marketing & Communication Intern

    6 mesi fa

    Lainate, Italia Xylem A tempo pieno

    **JD MARKETING AND COMMUNICATION INTERN** **Company** overview**: Xylem, a leading global water technology company with over 22.000 employees, dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and...

  • Head of Service

    2 mesi fa

    Lainate, Italia KION Group A tempo pieno

    What we offer: Baoli EMEA is a member company of Germany’s KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions. Baoli EMEA provides affordable forklift trucks, warehouse equipment and spare parts via a Sales & Service network to customers mainly in Europe, the...

  • Disegnatore junior 3d SolidWorks Parabiago

    1 mese fa

    Lainate, Italia Randstad A tempo pieno

    Randstad legnano, divisione technical, per aziende cliente che progetta e realizza sistemi di aerazione per impianti di depurazione acque reflue civili e industriali in Italia ed all'estero , è alla ricerca di un: Disegnatore meccanico junior 3D Solidworks.Luogo di lavoro: Parabiago (MI)Ccnl: metalmeccanica aziende industrialiContratto: Inserimento...

  • impiegato tecnico after sales

    3 mesi fa

    Lainate, Italia Randstad A tempo pieno

    Randstad Technical Talent Selection è la divisione di Randstad specializzata nella ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico. Selezioniamo per realtà multinazionale leader di settore un IMPIEGATO TECNICO AFTER SALESSi offre: contratto a tempo indeterminato. RAL e inquadramento: commisurati ad...