Customer Success Manager

1 mese fa

Rome, Italia Unobravo Srl A tempo pieno
Leading the way in digital mental healthcare , Unobravo stands as a

trusted and empathetic ally in people's lives , caring for their mental health and supporting their personal growth. From the very beginning, our

daily mission

has been to

revolutionize society's perception of mental health

by

breaking down the stigma

surrounding it. At the core of Unobravo's success is our

exceptional team , committed to providing

accessible, high-level care anytime, anywhere.

With

more than 2 million therapy sessions,

we have positively impacted countless lives,

promoting psychological well-being and helping individuals overcome life's challenges. To take our company to the next level, we are currently looking for a Customer Success Manager- Therapists to join the Customer Success team: this position is an

opportunity to shape innovation in the mental health industry,

leading our solutions

to make a global impact.

We seek someone

hungry to break barriers, fuel our global expansion,

and

transform

the way we address

mental health challenges in the world of work. ???? AS A [INSERT ROLE] YOU WILL: Provide administrative, technical, and clinical support to users (in cooperation with our internal Clinical Team) through all available channels (forms, social media, email) Handle enquiries from prospects and internal/external stakeholders Analyze and report bugs or other critical issues to the Product Team and/or other involved teams and collaborate in resolution Manage users and patients database Support in writing and maintaining content for the Help Center and team's email templates Assist your supervisor in strategic projects aimed at improving the Customer Experience of platform user

Support the team by providing up-to-date information on various product developments and solutions to frequent problems ⚙️ YOU WILL BE THE PERFECT FIT IF YOU HAVE:

At least 2 years of experience in a customer care or customer success role Sensitivity and ability to understand user needs Entrepreneurial spirit oriented towards continuous improvement Autonomy and ability to work effectively remotely Efficient time management skills in a dynamic environment Basic skills in copywriting and user experience Data analysis skills to provide accurate reporting Excellent verbal and written communication skills Strong attitude toward teamwork and collaboration withother company departments A talent in identification ofcritical issues (problem finding) and problem-solving Attention to details and reliability Adaptability to a rapidly changing environment with continuously evolving priorities Strong digital skills and knowledge of main team collaboration and task tracking tools (Slack, Trello, Telegram, Drive, Jira) Excellent knowledge of the English language It is a plus if you Have: Knowledge of Zendesk Confidence with data analysis, CSS, HTML, Exce or product management Experience in startups, in fast growing environments, in the Healthcare market, and in international contexts ????

WHAT WE OFFER: ????

Remote-Working at the Top Join a team that embraces the future of work and takes the well-being of its people seriously. We support a healthy work-life balance with a smart approach that allows you to work from anywhere that suits your lifestyle and choices. ????

Coworking Meetings Break free from the ordinary and push all boundaries Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many many cities around the world. ????

Ticket Restaurant Take advantage of €8 per working day with our Ticket Restaurant benefit. Satisfy your taste buds and explore culinary adventures every day ????

Business Growth on the Horizon Step into a work environment that's in constant motion, always growing, and ever-evolving. Be part of a company that's on the rise ????♂️

Online Yoga and Fitness Fun We're invested in your physical and mental wellness. Join our free online yoga and fitness classes to stay in shape and find your zen. ????♂️

Discounts on Psychotherapy Sessions Your mental health is a top priority at Unobravo Enjoy discounts dedicated only to our employees on psychotherapy sessions with our professionals to get the support you need. ????

Team Building and Epic Events Get ready for extraordinary adventures Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide

aperitivo

parties that will keep you buzzing with excitement ????

Company Conventions and Valuable Partnerships Discover a world of incredible opportunities and exclusive benefits through our B2B conventions and partnerships. Your gateway to extraordinary advantages ????

Expand your Mind and Linguistic Repertoire Make your way through our training and language courses, it's the perfect time to unleash your curiosity and give yourself a gift of personal growth. We have a world of opportunities and a secret language for success in store for you ????

Birthday Off Celebrating the passing of time is also fun at Unobravo In fact, all employees can enjoy a day off spendable month of your birthday. ????

New Parenthood Perks Embarking on the journey of parenthood with us comes with special privileges Following the arrival of your little one, we contribute an additional 500 Euros to our welfare platform in the month that follows, celebrating the joy of new life. ????

Sleep Consulting: Online Seminars on Infant Sleep Dive into the exclusive seminars that we offer, providing a distinctive chance to enhance the sleep quality of your precious little angels. ✨ Are you ready to make a difference with us? ✨ At Unobravo, we strive every day to create an inclusive work environment based on deep mutual respect and equal opportunity. Our mission, our deepest purpose, is to ensure that each person, with their individual qualities, is recognized and valued. We want to promote the well-being of everyone who is part of our reality. We know that everyone brings with them a unique set of experiences, skills and challenges. For this very reason, even if you may not have all of the technical skills required, if your work history does not seem perfectly aligned with what we seek, or if you belong to protected categories, we sincerely ask that you still consider the opportunity. We understand that many people, for different reasons, may need additional support to apply or to participate fairly in our interview process. If you require reasonable accommodation, whatever it may be, to make the process more accessible, please indicate this in the last question of the application form. We will do everything we can to ensure you have a fair and smooth application process.

#J-18808-Ljbffr

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