IT Service Support Senior Advisor

4 settimane fa

Genoa, Italia RINA Piraeus Team A tempo pieno
Select how often (in days) to receive an alert: IT Support Quality Assurance Administrator

Posting Date:

28 Apr 2024 City:

Genova Location:

Genova, IT, 16128

Roma, IT, 144

Contract Type:

Permanent Division:

Global IT Operations Level of experience:

Intermediate RINA is currently recruiting for an

IT Support Quality Assurance Administrator

to join its office in Genoa or Rome (Italy) within the Global IT Operations Division. Mission

The ideal candidate will assist our IT user support service and its initiatives/projects, aiming to actively contribute to build a world-class user support service maximizing RINA internal stakeholders satisfaction levels. Key Accountabilities

Support in driving standardization and adherence to IT Service Management standards to maximize internal customer satisfaction Plan and/or execute departmental projects, according to timeline and budget; manage risks, issues; prepare and ensure testing and UAT Coordinate development teams as needed, acting as internal counterpart in development projects or initiatives involving external suppliers Contribute in coordinate and streamline workplace/application maintenance, analyzing and proposing solutions for improving functionalities and performance Manage, extend and promote the IT Knolwedge Base Support internal and ISO27001 audits Measure and timely report accurate KPI values Education

Bachelor’s Degree in Engineering General or Computer Science Master’s Degree Qualifications

5-years of work experience in IT sector English B2 or higher Nice to have: ITIL foundation certification and/or other IT certification Strong top-down / botton-up approaches; analytics mindset, practical approach Proficient in data analysis and good knowledge of visualization tools (e.g. Excel, Powerpoint, Power BI) Knowledge of the following technologies/products:

Project Management tools (example: MS Project) ServiceNow

#LI-AV1

MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction EARN TRUST - Take everyone's opinion into account and remain open to diversity PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model THINK FORWARD - Capitalise on experiences and translate them into action plans for the future PIONEER CHANGE - Actively embrace change and benefit from the new circumstances BUILD NETWORK - Forge trust relationships, across departments, and outside the organization With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability. At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

#J-18808-Ljbffr

  • IT Service Support Senior Advisor

    5 giorni fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently looking for an IT Service Support Senior Advisor to join the team in Genoa or Rome (Italy) within the Global IT Operations Division.MissionThe perfect candidate will assist in IT user support service and projects, contributing to build a top-notch user support service to enhance RINA internal stakeholders satisfaction levels.Key...

  • IT Service Support Senior Advisor

    1 mese fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is looking for an IT Service Support Senior Advisor to join the team in Genoa, Italy as part of the Global IT Operations Division.FocusThe selected candidate will play a key role in supporting IT user services and projects, dedicated to enhancing the user support service to ensure high satisfaction levels among RINA internal...

  • IT Service Support Senior Advisor

    5 giorni fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is looking for an IT Service Support Senior Advisor to join the team in Genoa, Italy as part of the Global IT Operations Division.FocusThe selected candidate will play a key role in supporting IT user services and projects, dedicated to enhancing the user support service to ensure high satisfaction levels among RINA internal...

  • IT Service Support Senior Advisor

    3 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is looking for an IT Service Support Senior Advisor to join the team in Genoa, Italy as part of the Global IT Operations Division.FocusThe selected candidate will play a key role in supporting IT user services and projects, dedicated to enhancing the user support service to ensure high satisfaction levels among RINA internal...

  • IT Service Support Senior Advisor

    4 settimane fa

    Genoa, Italia RINA A tempo pieno

    RINA is currently recruiting for an  IT Service Support Senior Advisor  to join its office in Genoa or Rome (Italy) within the Global IT Operations Division. Mission The ideal candidate will assist our IT user support service and its initiatives/projects, aiming to actively contribute to build a world-class user support service maximizing RINA...

  • Senior Advisor

    1 mese fa

    Genoa, Italia Culture Digitali Srl A tempo pieno

    Senior Advisor - Liguria, Italia - ConfidenzialeDescrizione THRUST S.R.L, societ di consulenza e servizi per la gestione, organizzazione e sviluppo delle Risorse Umane RICERCA SENIOR ADVISOR ASSICURATIVO/FINANZIARIO Per primaria compagnia di assicurazioni leader nel ramo assicurativo e finanziario per la Regione Liguria: Genova, Savona, La Spezia. Avere un...

  • IT Service Support Analyst

    5 giorni fa

    Genoa, Liguria, Italia RINA A tempo pieno

    Posting Date: 20-Feb-2023- City: Genova- Location: Genova, IT, Contract Type: Permanent- Division: IT Service Support- Level of experience: JuniorRINA is currently recruiting for an IT Service Support Analyst to join its office in Genoa, Italy within the IT Service Support Division.Mission:Responsibilities: Support in managing the execution and daily...

  • Senior Advisor

    5 giorni fa

    Genoa, Liguria, Italia Confidenziale A tempo pieno

    THRUST S.R.L, societ di consulenza e servizi per la gestione, organizzazione e sviluppo delle Risorse UmaneRICERCASENIOR ADVISOR ASSICURATIVO/FINANZIARIOPer primaria compagnia di assicurazioni leader nel ramo assicurativo e finanziario per la Regione Liguria:Genova, Savona, La Spezia.Avere un portfolio clienti attivo importante;Attivit sui prodotti...

  • IT Service Manager

    5 giorni fa

    Genoa, Liguria, Italia Metinvest A tempo pieno

    Metinvest Trametal, società che opera nel settore siderurgico ricerca un IT Service Manager per guidare la crescita del reparto IT in ambito service desk, delivery e governance.Lavorare in Metinvest Trametal SpAL'esperienza di lavoro in MT offrirà la possibilità di lavorare in un contesto internazionale, in costante collaborazione con colleghi di diverse...

  • Global Privacy Senior Advisor

    1 mese fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently looking for a Global Privacy Senior Advisor to join its team in Genoa, Italy within the Global ESG & Compliance Division.ResponsibilitiesProvide technical support for the implementation of privacy measuresConduct privacy assessments on projectsPerform risk analyses and impact assessmentsManage relationships with third partiesSupport...

  • Global Privacy Senior Advisor

    3 settimane fa

    Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently looking for a Global Privacy Senior Advisor to join its team in Genoa, Italy within the Global ESG & Compliance Division.ResponsibilitiesProvide technical support for the implementation of privacy measuresConduct privacy assessments on projectsPerform risk analyses and impact assessmentsManage relationships with third partiesSupport...

  • IT Support

    5 giorni fa

    Genoa, Liguria, Italia Confidenziale A tempo pieno

    col-wideJob Description:Adecco Italia Spa ricerca per importante azienda che opera nel settore marittimo un/una:Diploma o Laurea in Informatica Utilizzo desktop avanzato / VPN e Citrix / Dispositivi mobili / Windows 10 Ottima conoscenza della configurazione dei PC, inclusa la configurazione del BIOS, dei sistemi operativi Microsoft e della connettivit (LAN,...

  • IT Support

    5 giorni fa

    Genoa, Liguria, Italia ARROW DIAGNOSTICS SRL A tempo pieno

    Arrow Diagnostics Srl ricercaIT SUPPORT**Area di lavoro: GENOVA**- Primaria Azienda nel settore della Biologia Molecolare, ricerca, IT support per installazione, configurazione software e sistemi informatici. gestione delle procedure e report di supporto all'attività dell'azienda, manutenzione e monitoraggio software e hardware. Titolo preferenziale:...

  • IT Service Operations Manager_Genova

    2 mesi fa

    Genoa, Italia Page Personnel A tempo pieno

    La figura ricercata si occuperà di:Coordinare le attività di installazione, configurazione e supporto dell'infrastruttura informatica in termini di server, client, apparati di rete;Pianificare e gestire gli aggiornamenti necessari per mantenere i corretti livelli di servizio e per garantire la compliance alla privacy, alla cyber security, alla safety e...

  • Service Manager It

    5 giorni fa

    Genoa, Liguria, Italia Confidenziale A tempo pieno

    Dettagli opportunità Settore:Ict & tlc Funzione:Tipo di Contratto:Indeterminato Salario: Seniority:Middle Management Codice opportunità:017956 Descrizione Azienda focalizzata nella progettazione, fornitura e consulenza informatica di soluzioni ICT. Principali responsabilità La risorsa avrà l'obiettivo di supportare in modo efficace l?erogazione del...

  • Global Privacy Senior Advisor

    1 mese fa

    Genoa, Italia RINA A tempo pieno

    RINA is currently recruiting for a Global Privacy Senior Advisor  to join its office in Genoa (Italy) within the Global ESG & Compliance Division. Mission The ideal candidate will work in multidisciplinary contexts in close contact with the other members of the Privacy group and will be responsible for contributing to the pursuit of Privacy...

  • Global Privacy Senior Advisor

    3 settimane fa

    Genoa, Italia RINA A tempo pieno

    RINA is currently recruiting for a Global Privacy Senior Advisor  to join its office in Genoa (Italy) within the Global ESG & Compliance Division. Mission The ideal candidate will work in multidisciplinary contexts in close contact with the other members of the Privacy group and will be responsible for contributing to the pursuit of Privacy...

  • It Service Specialist

    5 giorni fa

    Genoa, Liguria, Italia Staff Spa A tempo pieno

    Staff Spa, filiale di Genova, ricerca per azienda cliente operante nel settore dell'energia un/una IT Service Specialist da inserire nel proprio organico. Il candidato, in qualit di IT Service specialist, dovr sviluppare un'ottima conoscenza dei processi aziendali allo scopo di garantire il livello di servizio ottimale per le diverse aree business. In...

  • IT Support Quality Assurance Administrator

    4 settimane fa

    Genoa, Italia RINA A tempo pieno

    RINA is currently recruiting for an  IT Support Quality Assurance Administrator  to join its office in Genoa or Rome (Italy) within the Global IT Operations Division. Mission The ideal candidate will assist our IT user support service and its initiatives/projects, aiming to actively contribute to build a world-class user support service...

  • IT Service Specialist

    5 giorni fa

    Genoa, Liguria, Italia Adecco Italia spa A tempo pieno

    IT Service Specialist Funzione: Help Desk 2nd line specialistCategoria: Help Desk / Assistenza InformaticaInizio previsto: 10/06/2024Luogo di lavoro: Genova, GenovaAdecco Italia Spa, per nota azienda cliente, operante nel settore energia, ricerca:IT Service SpecialistIl candidato, in qualità di IT Service specialist, dovrà sviluppare un'ottima conoscenza...