Field Technical Support Specialist

2 settimane fa

Rome, Italia Beckman Coulter A tempo pieno
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The

Technical Support Specialist - Automation

for Beckman Coulter Diagnostics is responsible

for

providingexcellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the

Customer Care Organization

located in

Milan

and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the

Technical Support Specialists Team

and report to the

Technical Support Manager

responsible for

Customer and Field Service Engineers technical support.

If you thrive in an amazing and

supporting

role and want to work to build a world-class Service

Post Sales

organization—read on. In this role, you will have the opportunity to: Providesecond levelsupport by resolving customer(s) problems and issues through technicalexpertise and troubleshooting on Automation systems Supportour field team (FSE, FAS) to maintain, install, validatelaboratory systems in the field.You advise theteamin more relevant and criticaltechnical issues ensuring strong customersatisfaction,retention rate and warranty conversion Utilize critical thinking to resolve appropriate action to rapidly repair instrumentation Ensure the growth of the Field Service Engineers“Technical Know-How”managing the flow of the technical informationbetween the European and BU to the local team Collaborate actively with Sales/Application/Tender Department in order toimprove Customer solutions and routine Verify the operational performance and data quality of systems in order to supply to our overall commercial organization Develop your project management skills in the context of installation projects The essential requirements of the job include: Associate degree(prefer technical,biomedical, instrumentation,electrical engineeringor related)orat least5yearsequivalent demonstrated experience with fluent in English verbal and writtenenough to attend and provide trainingsand participate in discussion forums and international meetings. Willing to work different shifts/flexiblehoursas business needs and ability to travel and provide service inwhole countryas well as periodic travel to otherEuropean countriesand overnight travel. Strong leadershipsskills and interpersonal relationship. It would be a plus if you also possess previous experience in: Problem solvingand aptitude to proactively identify solutions. Good IT knowledge. Familiar with IT topics: enjoy setting up and managing networks, servers, firewalls, interfaces. Developcritical mindset supported by DBS tools. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful

Danaher Business System

tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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