Customer Service Manager

3 settimane fa

Milano, Italia Rayner Surgical Group A tempo pieno

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance?
What You'll Be Doing: This is a diverse role, and no two days are the same. Your key responsibilities will include:
Driving the day-to-day operation to ensure all Italian orders are shipped on time and all customer queries are handled promptly Leading a team of Customer Service Agents, ensuring they have the knowledge, tools and direction they need to provide excellent customer service Embed a continuous improvement framework, including timely complaint resolution and a plan to implement and report long-term fixes Develop communication and change management plans so your team are fully informed about new products and business initiatives Partnering with key stakeholders in Commercial to gather valuable feedback from our customers and improve the service offering Liaise with colleagues across Production, Regulatory, Quality, Supply Chain, Finance, IT and Marketing to ensure our customers are at the heart of decision-making Develop a reporting framework to ensure your team and the wider business have real-time visibility of performance versus our key metrics Support the Head of Global Services with the implementation and global rollout of the new CRM system and omnichannel platform What Experience Do You Need: Strong Customer service (senior profile) experience required (3 years minimum) Motivational skills and ability to supervise and lead a team Fluent in Italian and Professional level of English Able to work well under pressure Able to work on own initiative, self-starter and as part of a team Ability to work to tight deadlines with accuracy and detail Strong Excel skills Experience dealing with imported goods Proven track record in a customer service role in medical devices Knowledge of ERP systems Knowledge of Data protection, Cyber security, and anti-money laundering policies What We Can Offer You: Private healthcare Wellbeing allowance up to €300.00 a year Annual programme of fun events Enhanced maternity & paternity leave
#J-18808-Ljbffr

  • Customer Service Manager

    1 mese fa

    Milano, Lombardia, Italia Werfen A tempo pieno

    About the PositionWe are seeking a Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a minimum of 5-7 years of experience and 3+ years of supervisory/managerial experience.The Customer Service Manager will be responsible for building...

  • Customer Service Manager

    2 settimane fa

    Milano, Italia Stroili A tempo pieno

    Stiamo cercando una nuova risorsa per il ruolo di Customer Service Manager per la nostra sede di Rozzano (MI).La risorsa sarà fondamentale nel Customer Service, gestirà i processi di prevendita e postvendita per garantire i livelli di servizio attesi dal management con tecniche di miglioramento e nuove metodologie.Collaborerà con l'Head of Customer per...

  • Customer Service Manager

    6 mesi fa

    Milano, Italia Manning Global A tempo pieno

    Our client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy. Position Title: Customer Service Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Fully responsible for the work management and personnel management...

  • Customer Service Manager

    1 mese fa

    Milano, Italia Stroili Oro S.P.A. A tempo pieno

    Stiamo cercando una nuova risorsa per il ruolo di Customer Service Manager per la nostra sede di Rozzano (MI).La risorsa sarà fondamentale nel Customer Service, gestirà i processi di prevendita e postvendita per garantire i livelli di servizio attesi dal management con tecniche di miglioramento e nuove metodologie.Collaborerà con l'Head of Customer per...

  • Customer Service Manager

    5 mesi fa

    Milano, Italia Orange A tempo pieno

    As a Customer Success Manager, you will act as a professional responsible for shaping a positive customer experience and driving an extraordinary operational excellence. You will serve as a vital bridge between the Professional Services experts and the Sales Team. **Responsibilities**: - Analyzing _customer data _to improve customer experience; - Promoting...

  • Distribution and Customer Service Manager

    5 mesi fa

    Milano, Italia Tailor&Fox Srl A tempo pieno

    For our Client, important european Company leader in the **Tyre Industry**, for the opening of the **eCommerce Start-up** in the Italian market, we are looking for the following Profile: **DISTRIBUTION AND CUSTOMER SERVICE MANAGER** **Posizione**: Reporting to the General Manager, you will be responsible of the customer satisfaction and you will make sure...

  • Service Manager

    6 mesi fa

    Milano, Italia EDR Service Srl A tempo pieno

    EDR Service® è un'azienda in forte crescita nel settore dell'assistenza técnica fognaria, impegnata dal 2003 a fornire ai clienti un'esperienza di servizio veloce, risolutiva e soddisfacente. I nostri obiettivi da sempre sono la velocità di erogazione dei servizi, l'innovazione tecnologica nel settore e la disponibilità e cortesia del customer service,...

  • Service Excellence Project Manager

    2 mesi fa

    Milano, Italia Nestlé Sa A tempo pieno

    Service Excellence Project Manager - Customer Care & Service Position SnapshotPermanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project...

  • Coordinatore Customer Service

    4 settimane fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Offerta di LavoroAdecco Italia ricerca una figura di Coordinatore Customer Service per una società start up in espansione. La risorsa riporterà all'Operation Manager francese e andrà a coordinare un gruppo di operatori customer service operanti nel mercato francese.Attività:Coordinare le attività del team di Customer ServiceOrganizzare turni di lavoro e...

  • Customer Service Manager con Inglese

    2 mesi fa

    Milano, Italia Page Personnel A tempo pieno

    Azienda multinazionale operante nel settore farmaceutico|Customer Service Manager con inglese - Milano Rogoredo **Il nostro cliente**: Azienda multinazionale operante nel settore farmaceutico **Ruolo**: La risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento ed operativo. Nello specifico si occuperà di: - monitoraggio...

  • Customer Service Representative

    6 mesi fa

    Milano, Italia Abbott Laboratories A tempo pieno

    **PURPOSE OF THE JOB** - Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints - Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation. - Manage all daily activities in customer service...

  • Service Excellence Junior Project Manager

    4 settimane fa

    Milano, Italia Nestlé Sa A tempo pieno

    Service Excellence Junior Project Manager - Customer Care & Service Position SnapshotPermanent Contract3/4 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible for driving Service Portfolio Strategy, managing project...

  • Customer Service Manager

    1 mese fa

    Milano, Italia Randstad Filiale Di Cinisello Balsamo Office Permanent A tempo pieno

    Mansione RANDSTAD TALENT SELECTION è la divisione di Randstad specializzata nella Ricerca & Selezione di profili qualificati e ad alta professionalità in ambito amministrativo e impiegatizio.Per importante azienda specializzata nella fornitura e gestione delle apparecchiature biomediche ricerchiamo una figura di: CUSTOMER SERVICE MANAGER SI OFFRE: un...

  • Service Excellence Project Manager

    2 mesi fa

    Milano, Italia Nestle Operational Services Worldwide Sa A tempo pieno

    Position SnapshotNespresso in Italy, Milan HQ (Assago)Nespresso Customer Care & Service DepartmentPermanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy,...

  • Customer Service Manager

    4 settimane fa

    Milano, Italia Rayner Intraocular Lenses A tempo pieno

    Location- Milan- Job type: - Permanent Full Time- Job ref: - 007668Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance? **What You'll Be Doing**: This is a diverse role, and no two days...

  • CRM & Customer Service Project Manager

    5 mesi fa

    Milano, Italia Van Cleef & Arpels A tempo pieno

    Codice di riferimento: 100278**CRM & Customer Service Project Manager**: - Milano, 25, IT- Permanent**Chi siamo ?** Dal ricco heritage, la Maison di Alta Gioielleria Van Cleef & Arpels promuove un know-how d’eccezione in un ambiente affascinate e creativo. La nostra Maison è alla ricerca di talenti che contribuiscano a sviluppare e trasmettere le...

  • Customer Service Manager

    3 settimane fa

    Milano, Italia Rayner Surgical Group A tempo pieno

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance?What You'll Be Doing:This is a diverse role, and no two days are the same. Your key responsibilities will include:Driving the day-to-day...

  • Customer Service Manager

    3 settimane fa

    Milano, Italia Rayner Surgical Group A tempo pieno

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance? What You'll Be Doing: This is a diverse role, and no two days are the same. Your key responsibilities will include: Driving the...

  • Customer Service Manager

    3 settimane fa

    Milano, Italia Rayner Intraocular Lenses A tempo pieno

    Location: Milan Job Type: Permanent Full Time Job Ref: 007668Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance?What You'll Be Doing: This is a diverse role, and no two days are the same....

  • Customer Service Manager Con Inglese

    2 settimane fa

    Milano, Italia Page Personnel A tempo pieno

    Azienda multinazionale operante nel settore farmaceutico Customer Service Manager con inglese - Milano Rogoredo Il nostro clienteAzienda multinazionale operante nel settore farmaceuticoRuoloLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento ed operativo. Nello specifico si occuperà di: - monitoraggio delle attività del...