Team Lead Operations

3 giorni fa

Milano, Italia Scalapay A tempo pieno

The role As a Team Lead Operations, you will play a crucial role in helping us reach our goals by ensuring our operational teams have the best tools to serve and delight customers and merchants effectively. You will manage a team, measure and enhance performance on a weekly basis, and provide top-tier software solutions to support our merchant success, operations, fraud, and support teams in solving clients' problems swiftly.

Our Team Leads are expert problem solvers who immerse themselves in problems before discovering viable and practical ways to address customer needs. We believe delivery ownership is a team sport, so we seek individuals who thrive in collaborative environments.

You must be comfortable working in a fast-paced setting where you are empowered to drive the product vision and strategy for your team, always prioritising outcomes over outputs.

Your missions Lead and manage a team of an agile team, fostering a collaborative and high-performance culture, guiding them in solving internal challenges and delivering top-notch support for merchants. Measure and enhance team performance weekly to ensure continuous improvement and achievement of targets. Ensure our operational teams have the tools and resources they need to serve customers and merchants effectively. Provide cutting-edge software solutions to support various departments including merchant success, operations, fraud, and support. Own the product vision, strategy, and roadmap for your team, focusing on outcomes over outputs. Collaborate closely with designers and engineers to explore problems and build confident, feasible, and effective solutions. Utilise product analytics to quantify issues and ensure that shipped features achieve the desired impact. Partner with the COO to set standards and achieve business goals. Work with various internal teams to address issues impacting their ability to support merchants.

Skills we are looking for: Naturally curious: you possess a keen interest in product development, technology, finance, and business growth. Influence without authority: you excel at guiding and motivating an Agile team, even without formal authority. Facilitate and build trust: you know how to proactively facilitate meetings, share insights, and build trust by aligning stakeholders from Sales and Account departments through effective meetings, sprint ceremonies, and workshops. Versatile generalist: you have a broad understanding of various functions and can quickly adapt to requirements across multiple business areas. Merchants and stakeholder focused: you are committed to delivering exceptional experiences for both merchants and internal stakeholders. Skilled in Agile and Discovery methods: you are experienced in using diverse discovery techniques and agile methodologies. Data-driven decision maker: you make informed decisions based on data and merchant feedback. Effective communicator: you can communicate your ideas clearly and concisely, you excel at building relationships, and empathize with stakeholders. Detail-oriented and organized: Meticulous and highly organized in your work approach. Passionate about Team Building: Dedicated to fostering diverse, inclusive, and high-performing teams. Self-motivated and impact-driven: Driven by a strong desire to make a significant impact at Scalapay.

Bonus points You have a 4-8 year experience in an Operations vertical, including (mandatory) working as Team Lead You have already worked with some international and/or remote/distributed teams You have previously worked on both greenfield and existing products You are familiar with startup or scale-up environments, where it can feel like a rollercoaster at times French and/or Spanish skills at a B2+ level are definitely an extra asset
Hiring process A quick chat with one of our Talent Acquisition team members A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders A couple of final chats with our Director of Operations and Integration and our CEO where they will share and assess the Scalapay Values

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