Lavori attuali relativi a Customer Success Manager - Milano - Docebo
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Customer success manager
4 mesi fa
Milano, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
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Customer Success Manager
3 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione : Il/La candidato/a...
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Customer success manager
4 mesi fa
Milano, Italia ManpowerGroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
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Customer Success Manager
1 settimana fa
Milano, Italia Manpowergroup A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione : Il/La candidato/a...
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Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...
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Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...
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Manager, Customer Success
3 mesi fa
Milano, Italia Docebo A tempo pienoAbout This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...
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Customer success manager
3 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione : Il/La...
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Customer Success Manager
3 mesi fa
Milano, Italia iGenius A tempo pienoWork somewhere with the creativity of a scaleup and expertise of an enterprise. We’re looking for a world-beating Customer Success Manager who will report to the Head of Go to Market and Customer Success. You’ll work in an international team where you’ll manage a Customer Success Team in order to contribute to building relationships, reviewing...
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Customer Success Manager
5 giorni fa
Milano, Lombardia, Italia MARKT-PILOT A tempo pienoYour Mission:As a Customer Success Manager at MARKT-PILOT, you will be responsible for accompanying our customers throughout their entire life cycle with our MARKT-PILOT solutions. This includes preparing, organizing, and implementing customer workshops, creating and presenting data analyses, and supporting other team members in data processing and...
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Customer Success Manager Italy
1 settimana fa
Milano, Lombardia, Italia Agicap A tempo pienoAbout AgicapAgicap is a fast-growing financial management solution for SMEs and Mid-Market companies. Our innovative product helps CEOs and Finance teams efficiently manage and forecast their cash flow, pay their suppliers, and get paid. With a strong customer-centric culture and a highly passionate team, we are committed to building a company where people...
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Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This OpportunityThe Senior Customer Success Professional is a key leadership role responsible for driving customer satisfaction, retention, and growth by building strong relationships with customers. This role contributes to the customer success strategy, ensuring effective execution, and driving continuous improvement to deliver exceptional customer...
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Customer Success Manager
4 mesi fa
Milano, Italia TechneValue GmbH A tempo pieno**Customer Success Manager** **-- **Fluent German is mandatory** --** Important tasks include: - Supervise interactions between customers and Servicedesk - Train and organize employees (Servicedesk) on how to provide customer assistance - Collect and analyze data to improve customer service health by identifying solutions for improving the service...
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Customer Success Manager
4 mesi fa
Milano, Italia Witailer A tempo pienoWitailer, a Retex brand, is a tech-oriented startup whose mission is to help brands succeed in the complex e-marketplace and Amazon ecosystem. We offer our customers end-to-end strategic and operational solutions and proprietary software. Our team is composed of dynamic young individuals with a strong international view and coming from diverse...
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Customer Success Manager
3 mesi fa
Milano, Italia Mia-Platform A tempo pieno**About us ️ ️** Mia-Platform is a highly innovative tech company with the mission of promoting and guiding the digital transformation of large companies. We brought to the market the first solution for the end-to-end creation of cloud-native digital platforms. **The role** As a Customer Success Manager at Mia-Platform, you will be responsible...
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Customer Success Manager
3 mesi fa
Milano, Italia Impact.com A tempo pieno**Our Company**: At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun...
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Customer Success Manager Italy
1 settimana fa
Milano, Lombardia, Italia Agicap A tempo pienoAbout AgicapAgicap is a fast-growing European company that provides a financial management solution for SMBs and Mid-Market companies. Our innovative product allows CEOs and Finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly motivated and experienced Customer Success...
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Customer Success Manager
4 mesi fa
Milano, Italia Infocert A tempo pieno**InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...
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Customer Success Manager Italy
1 settimana fa
Milano, Lombardia, Italia Agicap A tempo pieno**About Agicap**Agicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our innovative platform allows CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.**Our Ambition**We aim to become the global financial management...
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Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia 3Shape AS A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at 3Shape A/S. As a key member of our organization, you will play a crucial role in driving our mission to revolutionize the dental industry.Key ResponsibilitiesCustomer OnboardingCollaborate with our Customer Support team to ensure a seamless onboarding...
Customer Success Manager
4 mesi fa
The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: Be the primary contact and advocate for Docebo customers;Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best-in-class learning programs and strategy;Demonstrate knowledge of business and learning strategy engineering, realization, and optimization - moving from business outcomes into real-life solutions and their successful implementation;Master the Docebo product suite and act as an expert resource for customers on how to configure, leverage, and expand their usage to achieve business outcomes;Manage customer expectations of Docebo products, processes, services, and other resources;Successfully leads deal-related escalations with the support of their direct manager;Work with multiple customer stakeholders and personas including but not limited to LMS administrator/system owner, technical resources, decision makers/executives;Understand, analyse and prioritise business and technical requirements in order to guide customers in how to realise/ implement them within Docebo;Successfully explain/ convey technical concepts to a non technical, business oriented audience comprised of various stakeholders with different backgrounds;Manage account retention and renewal rates for your portfolio of customers, proactively working to avoid downgrade and churn;Collaborate with and leverage internal teams and resources to provide an exceptional Docebo experience for customers;Support the generation of upsell and expansion opportunities from new product feature adoption and user plan upgrades, through insightful discovery of needs, excellent product demonstration and validation of requirements, and positioning of value;Manage a book of business with a growth mindset, demonstrating an understanding of targets, goals, forecasts, and other key business metrics;Leverage the success and value that Docebo provides to secure referrals, case studies, and positive reviews through the Docebo advocacy programs;Actively contribute to the development of the Customer Success Team strategies/ initiatives/ projects for scale, growth, and increased quality of service.Requirements: Minimum of 3 years experience in a customer-facing role;Fluent Italian and English is a MUST Experience working with B2B accounts in SaaS industry;Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross-sell opportunities;Strong written and oral (live and virtual) communication skills;Able to build relationships and rapport virtually;Ability to handle high-pressure situations and varying work volumes;Ability to autonomously balance time and effort to achieve goals;Strong problem-solving skills;Self-driven and collaborative;Knowledge of HR / LMS technologies is desired;Ability to travel, with notice, up to 25%
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