Customer Service Team Lead
5 mesi fa
Within Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and better experience.In this role, you will:Management of a part of the country Customer Service department in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaintsTrain, motivate and coach Customer Service Representatives to continuously improve the quality and productivity of department output and introduce innovative methods to support this effortDevelop strategies of the country Customer Service department and service activitiesSpecifically, you will:Manage a team of Customer Service professionalsDevelop a continuous improvement environment for department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests and new product launchesIdentify and work on process improvementsMaintain a safe and professional work environmentSupervise work schedules, PTO, staffing levels to ensure customer calls, fax orders, e-mail requests and other forms of external and internal customer contact and requests are handled appropriately and within defined goalsSupport all company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS) and other regulatory requirementsEDUCATION & COMPETENCIESHigh School diploma or equivalent required5-7 years of Customer Service/ Contact Center experienceInternational management experience is a plusExperience of the medical device industryFluent in English and Italian10-20% of travel required #J-18808-Ljbffr
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Customer Service Team Lead
4 settimane fa
Milano, Lombardia, Italia Brown-Forman A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Brown-Forman. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, ensuring a reliable and professional customer care experience throughout the entire process.Key ResponsibilitiesLead a team of...
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Customer Service Team Lead
4 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoWithin Abbott's Structural Heart division, we are seeking a Team Lead to join our Customer Service department. Our team partners with top specialists and care teams to repair heart damage and rebuild healthier hearts through better therapies, evidence, and experiences.In this role, you will:Manage a part of the country's Customer Service department to...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are seeking a highly skilled Team Lead to oversee the Customer Service department. This role involves managing a team of Customer Service professionals to provide exceptional service to internal and external customers. Key responsibilities include:Key ResponsibilitiesManage a team of Customer Service...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Brown-Forman A tempo pienoMeaningful Work From Day OneThis position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well Exception Management such as e.g. customer complaints and product allocation...
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Customer Service Team Lead
5 mesi fa
Milano, Italia Brown-Forman A tempo pienoCURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. Meaningful Work From Day One This position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance....
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Customer Service Team Lead
4 mesi fa
Milano, Italia Brown-Forman A tempo pienoCURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.For best results, use Google Chrome to view this page.Meaningful Work From Day One This position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the...
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Customer Service Lead
5 giorni fa
Milano, Lombardia, Italia Abbott A tempo pienoThe Customer Service Team Lead role at Abbott is a key position in our Structural Heart division.Below are the main responsibilities and requirements for this position:Manage a part of the country Customer Service department to provide internal and external customers with best possible service.Train, motivate and coach Customer Service Representatives to...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoAbbott's Structural Heart division is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our Customer Service department, you will be responsible for managing a part of the country's Customer Service operations to provide internal and external customers with the best possible service.In this role, you will:Manage a team...
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Customer Service Team Lead
2 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoWe are seeking a highly skilled Customer Service Team Lead for our Structural Heart division. In this role, you will play a crucial part in providing exceptional service to our internal and external customers.Key ResponsibilitiesManage a team of Customer Service professionals, ensuring they have the necessary tools and resources to deliver outstanding...
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Milano, Lombardia, Italia Brown-Forman A tempo pienoAbout the RoleThis Customer Service Team Lead role is a key position within Brown-Forman, responsible for leading the Customer Service Team and driving customer satisfaction. The ideal candidate will have a proven track record in customer service leadership and experience in team management.Key ResponsibilitiesLead the Customer Service Team to ensure...
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Customer Service Team Lead
5 mesi fa
Milano, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...
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Customer Service Team Lead
5 mesi fa
Milano, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...
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Customer Service Team Lead
1 mese fa
Milano, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department.Within Structural Heart, w e partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...
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Customer Service Team Lead
4 mesi fa
Milano, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department.Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...
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Customer Service Team Lead
5 giorni fa
Milano, Italia Abbott Laboratories A tempo pienoWithin Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoAbbott is seeking a Team Lead for the Customer Service department within its Structural Heart division. This role will involve managing a team of Customer Service professionals to provide internal and external customers with best possible service.Key responsibilities include:Management of a part of the country Customer Service department to provide internal...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Brown-Forman A tempo pienoMeaningful Work From Day OneThis position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well Exception Management such as e.g. customer complaints and product allocation...
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Customer Service Team Lead
2 settimane fa
Milano, Lombardia, Italia Brown-Forman A tempo pienoMeaningful Work From Day OneThis position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System to Invoice Issuance.Standard Order Administration as well as Exception Management, such as customer complaints and product allocation...
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Customer Service Team Lead
3 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoWithin Abbott's Structural Heart division, we are seeking a Team Lead for the Customer Service department. This role is part of our efforts to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and better experience.In this position, you will:Manage a part of the country...
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Customer Service Team Lead
2 settimane fa
Milano, Lombardia, Italia Brown-Forman A tempo pienoJob DescriptionJob Title: Customer Service Team Lead - Process Optimization and Logistics CoordinationJob Summary: We are seeking a skilled Customer Service Team Lead to oversee the customer service process, ensure reliable and professional customer care, and optimize logistics operations.Key Responsibilities:Lead the Customer Service Team to ensure a...