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It Helpdesk Team Leader Retail
2 mesi fa
Job DescriptionJYSK Italia is looking for an experienced and motivated ITHelpdesk Team Leader to join our dynamic team in order to support our ambitious expansion plan all across Italy.This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.
The role reports to the Finance Manager and requires frequent business trips all across Italy. What will be your main responsibilities? Daily Operations:Oversee daily management, prioritizing and coordinating IT tasks within the team.Ensure optimal communication during operational IT connections disruptions affecting the country organization.Support the development of store and administrative IT support to sustain business goals.Incident and Problem Management:Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc).Ensure timely error search and corrections and maintain clear communication during disturbances.Training and Documentation:Ensure team members are adequately trained and that continuous education is provided.Maintain relevant operational IT documentation, especially for JYSK store systems.Optimization and Collaboration:Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks.Collaborate effectively with internal and external partners to resolve team tasks.Ensure motivated staff and clear communication of policies and responsibilities.Staff Management:Lead and support the local Helpdesk team, ensuring training and motivation.Handle recruitment and termination in collaboration with the Finance Manager.Conduct feedback and personal development dialogues with the team.Support Tasks:Provide first-level support for stores and administrative functions.Manage hardware installations and replacements and ensure necessary IT setups for new openings and relocations.Maintain updated manuals and training materials and conduct training sessions as needed.What do we offer? Company car for mixed personal and professional use, as fringe benefit.Opportunities for professional development and career growth.Company discounts for employeesQualificationsProven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.Strong leadership and team management skills.Excellent problem-solving and communication abilities.Good proficiency in written and spoken English.Excellent level of written and spoken Italian.Ability to prioritize tasks and manage time effectively.Willingness to travel for work throughout Italy, including multi-day trips.Additional Information
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