Technical Sales Support Specialist
4 mesi fa
Technical sales support specialist This position reports to EL Customer Operations Manager.
Your role and responsibilities The Technical Sales Support Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification in Italy for technical requests.
Reporting to the Technical Sales Support Team Leader and using your technical skills and knowledge, you will aid the Sales Support team by reacting to customer inquiries.
The work model for the role is: #LI-Hybrid.
You will be mainly accountable for: Provide internal and external Technical Sales Support (e.g.
technical support, Technical Documentation) and coordinate with relevant resources to have complete case ownership and to increase Customer Satisfaction.
Support customer during Pre sales / Post Sales technical inquiry.
Ensure the resolution of customer issues (e.g.
Technical Support, Technical Documentation) by coordinating with Product Marketing, Factories, Service, and other internal and/or external teams.
Recommends appropriate solutions for customer requests, and coordinates with related teams to ensure the complete handling of the request.
Ensures a positive customer experience throughout the entire process.
Creates and maintains a good relationship with customers and understands their needs.
Collaborate with Product Marketing and other internal teams to maintain and update technical documentations to increase self-service experience.
Represents the Voice of the Customer within local teams.
Provides feedback to internal and external teams to promote alignment between process outputs and customer expectations.
Applies Safety Rules and Safe Practices, performs assigned tasks in a safe manner that will encourage others to exercise safety in their normal daily activities.
Qualifications for the role You are highly skilled in electrical engineering principles.
You are qualified in using Sales Force and Excel.
You are passionate about collaboration and a solution-focused approach.
You have strong written and spoken communication skills.
Diploma of electrical or electronic technician.
You are at ease communicating in English.
What's in it for you?
Work in a company with a strong technology legacy and deeply rooted in local communities.
Enjoy a supportive and solution-driven team environment.
Feel empowered: take ownership and drive exciting results in your scope of action.
Benefits Canteen Employee Assistance Program Gym membership Employee Share Acquisition Plan More about us Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way.
The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others.
With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.
We value people from different backgrounds.
Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.
#MyABBStory For further info: Gaia Pinto, Talent Partner #J-18808-Ljbffr
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