Td - After Sales and Product Base Management

6 mesi fa

Milano, Italia Sky A tempo pieno

Sky Italia per la sua sede di Milano, ricerca una risorsa da inserire all’interno del business di Sky, elavorerà nel Team After Sales & Product Base Management inserito nella Direzione Supply Chain.

Le Principali attività
- Garantire lo svolgimento delle attività progettuali volte alla definizione e all'evoluzione dei processi di After Sales (e.g. introduzione nuovi prodotti, evoluzione dei canali di assistenza técnica).
- Analisi e Monitoraggio dei processi After Sales con l’obiettivo di individuare continue azioni correttive volte al miglioramento dei processi e della customer experience, garantendo al contempo il rispetto del Budget di struttura.
- Gestione della relazione con i team interni (e.g. Logistica) ed esterni (Customer Care, Finance, Technology ecc ) alla Supply Chain.
- Realizzazione in autonomia di analisi e presentazioni ad hoc sui KPI di propria competenza (e.g. NPS).

Requisiti richiesti:

- Laurea specialistica preferibilmente in Economia e Management, Ingegneria gestionale
- Gradita esperienza acquisita in progetti di mappatura e re-design dei processi
- Ottima conoscenza del pacchetto MS Office, in particolar modo di MS Excel e MS Power Point e MS Access
- Affinità col project management e ottima capacità di adattamento a contesti di lavoro dinamici e complessi
- Capacità di lavorare in team
- Buona conoscenza della lingua inglese, parlata e scritta

Si offe contratto a tempo determinato di 12 mesi. Modalità di lavoro ibrida

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