CRM Manager

4 mesi fa

Milano, Italia Diesel A tempo pieno

**CRM Manager - Europe**:
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

At Diesel Italia located in Milan (Italy), we are looking for an experienced CRM Manager, who will be placed within the Marketing Team.
The role will be responsible for CRM strategy for the European markets with the aim to enhance the customer experience, boost the engagement levers and push the performances.

**Responsibilities**:

- Coordinate ongoing alignment with the local and global retail staff as the main CRM point of contact, organize store staff trainings and develop training materials to ensure full alignment of the local teams with the global CRM strategies and objectives, keep the team aligned on the CRM procedures and guidelines and increase the buy in of the store staff.
- Yearly setting of the retail CRM targets of the EMEA market, in collaboration with the global team and weekly follow up with the Retail Managers about store performances and dashboards to drive constant improvements
- Promote and coordinate marketing activations and local events for Europe with the goal of increasing brand awareness, drive traffic to the stores and increase the customer frequency and conversion, involving our DB in exclusive experiences and increasing their engagement towards the brand.
- Promote effective local acquisition campaigns and support in finding new local partnerships/solutions to increase acquisition to meet the European retail growth target.
- Oversee gifts forecast and budget for the EU region, logistics, stock, and redemption reporting analysis.
- Actively collaborate with the Global Loyalty team to evolve the Loyalty Program and Platform in an omnichannel view relevant for the European market with the aim to enhance the customer experience, boost the engagement levers and push the performances.
- Collaborate with the global team members to pilot new VIP benefits and exclusive events format relevant for the European market.
- Execute analytical deep dives on the transacting population (active vs inactive) of key stores/locations to develop ad HOC activities/initiatives focus on recruitment, retention and re-activation of strategic customers with a high propensity to buy.
- Coordinate EU store opening/closing events, gift management, existing customer relationship management and communication strategy.
- Daily support and management of the CRM requests with the EU stores/management and follow up of the local team requests related with the CRM activities.
- Support the global CRM team in the definition of the communication channel strategy in order to ensure the highest level of the engagement of the users based on their contact preference.
- Execute the CRM contact strategy for the EMEA market including:

- 2. definition and coordination of One-To-One activities assigned to European stores
- 3. coordination and execution of specific local pushes including store-related communication, local relevant moments, specific local commercial needs following the defined business priorities and in alignment with the Global editorial plan
- 4. definition and execution of the most effective segmentation strategy for EMEA**Main interfaces**:

- You will report to Europe Head of Marketing and work closely with:
- Global Loyalty team to evolve the Loyalty Program and Platform in an omnichannel view;
- Global team members to pilot new VIP benefits/exclusive events, enhance and supervise One-To-One dedicated activities in order to entertain our Loyal customers;
- EU stores/management following up of the local team requests related with the CRM activities;
- Global CRM team in the definition of the communication channel strategy in order to ensure the highest level of the engagement of the users based on their contact preferences.

**Job Requirements**:

- The profile must have great passion for fashion, determination to achieve the objectives, flexibility, enthusiasm, initiative, ability to problem solving and teamwork. Passion for innovation & technology is key;
- Expertise in and knowledge of Marketing world, CRM and industry trends;
- Excellent knowledge of the English language, both written and verbal;
- Mastery knowledge in the use of the main tools (particularly MS Excel & Power Point).

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years a

  • CRM Manager

    3 mesi fa

    Milano, Italia Wyser A tempo pieno

    Per nostro cliente leader nel settore della grande distribuzione, stiamo cercando una figura di: **CRM MANAGER** A riporto della Direttrice Marketing la risorsa si occuperà di: - Assicurare il corretto funzionamento delle piattaforme di CRM e di Marketing Automation comune a tutti i soci - Definire e monitorare i KPI's legati a Loyalty e CRM -...

  • Crm Manager

    2 mesi fa

    Milano, Italia Mysecretcase A tempo pieno

    Email Marketing and CRM Manager MySecretCase è la community più attiva in Italia per la liberazione sessuale, fondata su valori di educazione, inclusività e informazione accessibile a tutt* e il primo shop online italiano dedicato al piacere.Nel 2014 anno di fondazione, MySecretCase ha proposto un posizionamento nuovo dei sex toys, con un reale impatto...

  • CRM Manager

    3 mesi fa

    Milano, Italia Compagnia Generale Ristorazione spa A tempo pieno

    CIGIERRE- COMPAGNIA GENERALE RISTORAZIONE- SPA azienda italiana leader nel casual dining a gestione diretta e in franchising. Nata a Udine nel 1995, oggi conta più di 5000 dipendenti e più di 350 punti vendita in Italia, Francia e Svizzera. Per l'ufficio Marketing si ricerca un/una CRM MANAGER. La persona avrà la possibilità di lavorare dal nostro...

  • Group CRM Manager

    6 giorni fa

    Milano, Lombardia, Italia KSearch A tempo pieno

    Job Title: Group CRM ManagerWe are seeking a highly skilled Group CRM Manager to join our team at KSearch. As a key member of our organization, you will be responsible for implementing and managing our Group CRM strategy across both B2C and B2B targets.Key Responsibilities:Develop and implement the Group CRM strategy in collaboration with all...

  • CRM Manager

    4 mesi fa

    Milano, Italia Focus Management S.p.A A tempo pieno

    Focus Management, società di consulenza di marketing strategico, attiva sul mercato da oltre venti anni, sta supportando un’azienda leader nel settore della distribuzione specializzata di elettronica di consumo, nella ricerca di una risorsa che, nel ruolo di CRM Manager, si occupi di implementare la strategia di sviluppo di attività di CRM per creare,...

  • Group CRM Manager

    3 mesi fa

    Milano, Italia Ksearch A tempo pieno

    **Descrizione**: For the largest high-quality design Group we are looking for the **Group CRM Manager**. Reporting to CDO, in this role, you will: Implement the Group CRM strategy for both B2C and B2B targets, in cooperation with all Brands Coordinate the technical partners and the vendor (Salesforce) in the development of the Group CRM platform and...

  • Group CRM Manager

    4 mesi fa

    Milano, Italia KSearch A tempo pieno

    Descrizione For the largest high-quality design Group we are looking for the Group CRM Manager. Reporting to CDO, in this role, you will: Implement the Group CRM strategy for both B2C and B2B targets, in cooperation with all Brands Coordinate the technical partners and the vendor (Salesforce) in the development of the Group CRM platform and streams CRM...

  • Group Crm Manager

    2 mesi fa

    Milano, Italia Ksearch A tempo pieno

    DescrizioneFor the largest high-quality design Group we are looking for the Group CRM Manager.Reporting to CDO, in this role, you will:Implement the Group CRM strategy for both B2C and B2B targets, in cooperation with all BrandsCoordinate the technical partners and the vendor (Salesforce) in the development of the Group CRM platform and streamsCRM...

  • Global CRM Manager

    3 settimane fa

    Milano, Lombardia, Italia Amplifon A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Global CRM Manager. As a key member of our marketing team, you will be responsible for driving an harmonized Customer driven culture across the Company, envisioning the complete end-to-end customer journey and all client-focused initiatives from ideation through...

  • CRM Manager

    1 settimana fa

    Milano, Lombardia, Italia Scalapay A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced CRM Manager to join our dynamic team at Scalapay. As a key member of our marketing team, you will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, conversion rates, and loyalty program effectiveness.Key ResponsibilitiesCRM Strategy...

  • CRM Manager Junior

    3 mesi fa

    Milano, Italia Qubo Consulting A tempo pieno

    Giovane e dinamica società di consulenza direzionale, parte di un importante gruppo multinazionale, per l'ampliamento del proprio organico, ricerca la figura di **CRM Manager Junior **da inserire nella propria struttura con l'obiettivo di supportare la **Divisione Management **in ambiziosi progetti a breve, medio e lungo periodo. - Stabilire flussi di...

  • CRM Manager

    3 mesi fa

    Milano, Italia Bluvacanze A tempo pieno

    Il Gruppo Bluvacanze, la più grande agenzia viaggi d’Italia, azienda del Gruppo MSC, con oltre 300 travel stores fisici di proprietà presenti su tutto il territorio nazionale e oltre 600 dipendenti. Per lo sviluppo di un importante progetto di _digital communication_, ricerca per la sua sede di Milano un professionista con la qualifica di: **CRM...

  • Pomellato CRM Manager

    4 ore fa

    Milano, Lombardia, Italia Pomellato A tempo pieno

    About PomellatoPomellato is a renowned luxury jewelry brand from Milan, known for its unique and colorful designs. With a rich history dating back to 1967, the company has established itself as a leader in the industry, committed to sustainability and equality.Our MissionWe are seeking an experienced CRM Manager to join our Japan team, reporting to the Sales...

  • Junior Project Manager

    4 mesi fa

    Milano, Italia Qubo s.r.l. A tempo pieno

    Giovane e dinamica società di Consulenza, parte di un importante gruppo multinazionale, per l’ampiamento del proprio organico, ricerca la figura di **Junior Project Manager CRM** (**Customer Relationship Manager)** da inserire nel team. Il consulente sarà la persona di riferimento per i clienti, guiderà la formazione e sarà da supporto nello sviluppo...

  • CRM Project Manager

    3 giorni fa

    Milano, Lombardia, Italia Club Med A tempo pieno

    Career Opportunity: CRM Project Manager - Southern EuropeWe are seeking a skilled CRM Project Manager to join our team in Southern Europe. As a CRM Project Manager, you will be responsible for supporting the Head of Marketing in delivering CRM campaigns to grow and develop the Southern Europe and Emerging Markets cluster.Key Responsibilities:Support the Head...

  • CRM Project Manager

    4 ore fa

    Milano, Lombardia, Italia Club Med A tempo pieno

    Career Opportunity: CRM Project Manager - Southern EuropeWe are seeking a skilled CRM Project Manager to join our team in Southern Europe. As a CRM Project Manager, you will be responsible for supporting the Head of Marketing in delivering CRM campaigns to grow and develop the Southern Europe & Emerging Markets cluster.Key Responsibilities:Support the Head...

  • CRM Manager

    4 mesi fa

    Milano, Italia Lavoro Digitale Italia A tempo pieno

    Lavoro Digitale Italia è il punto di riferimento per lo sviluppo delle carriere dei professionisti del mondo digital in Italia. Lavoriamo ogni giorno al fianco di IT & Digital per metterli in contatto con le aziende giuste, che possono aiutarli davvero a realizzarsi, anche ammettendo quando il match tra i due non è quello giusto. **Le social media...

  • Global Crm Manager

    1 settimana fa

    Milano, Italia Tn Italy A tempo pieno

    col-wideJob Description:Global CRM ManagerMarketingMilano, Lombardia, Italy Amplifon is the global leader in the hearing care retail industry. Since 1950 weve been changing the lives of millions of customers all around the world. And though we are a global company thats constantly growing, we have a start-up approach and strive for innovation every day. We...

  • CRM Project Manager

    2 settimane fa

    Milano, Lombardia, Italia Club Med A tempo pieno

    Job Title: CRM Project Manager - Southern EuropeJob Summary:We are seeking a highly skilled CRM Project Manager to join our team at Club Med. As a CRM Project Manager, you will be responsible for supporting the Head of Marketing in delivering all necessary CRM campaigns required to grow and develop the Southern Europe & Emerging market cluster.Key...

  • CRM Project Manager

    3 settimane fa

    Milano, Lombardia, Italia Club Med A tempo pieno

    Job Title: CRM Project Manager - Southern EuropeJob Summary:We are seeking a highly skilled CRM Project Manager to join our team at Club Med. As a CRM Project Manager, you will be responsible for supporting the Head of Marketing in delivering all necessary CRM campaigns required to grow and develop the Southern Europe & Emerging market cluster.Key...