Global IT Enterprise Applications Service Manager
6 mesi fa
**Who we are**Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 19,300 professionals every day in a network more than 9,400 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work
**9 days/month remotely**.
**What we are looking for**The primary purpose of the Application Management Manager for Corporate and EMEA is:
- Manage the Service Desk dealing with internal/external customer enquiries and incidents for a global provider products and services in the healthcare sector
- Monitoring the request of Level 1 to evaluate the possibility to enhance the "how to", defect and resolution
- Monitoring KPI and SLA defined in AMS contract with system integrator for L2 support
- Coordinate small enhancement raised during AMS managing prioritization and follow the delivery
- Monitoring the integrations layer leveraging prebuilt dashboard
- Monitoring and escalate with L3 support high and critical defects
- Coordinate with cross functional teams for defect resolutions
- To ensure incidents are logged accurately and timely and passed to second line support teams, manage ticket systems, and be responsible for customer communications for service alerts and maintenance
- Identify any possible enhancement requested in the process or in the system by a critical analysis of recurring issues.
**Key Accountabilities and Responsibilities**
- Oversee the incidents, problems, change and requests. Manage and coordinate urgent and complicated support issues, become the incident manager in major incidents in the region
- Act as escalation point for all incidents and requests in the region
- Support the process of determine root cause of issues and communicate appropriately to internal and external customers
- Provide data and reporting of KPI's and trends to Management and others in ad-hoc, weekly, monthly, and as needed related to the region
- Cooperate with AMS Global Director in the consolidation of the AMS view and reporting
- Coordinate small evolutions impacting Corporate and EMEA.
**What you'll need**
- High proficiency using MS Office Suite
- Strong knowledge of ServiceNow
- Knowledge of multi-platform systems with several integrations between ERP and CRM systems
- Strong knowledge of implementing Oracle Cloud/eBS HCM projects end to end
- Strong experience in delivery and implementation working for a consultancy/systems integrator
- Overall strong Project Management capabilities and proven experience in delivering complex Oracle Applications projects using Oracle AIM and OUM methods.
- Knowledge of PMP or other formal delivery methodologies and experience of Project Management best practice
- Knowledge of business analysis methodology and proven practice of process mapping
- Eager to discover what features and functionalities Oracle is releasing quarterly and present them to the business ad continuous improvement.
-
Milano, Italia Amplifon Group A tempo pieno**Who we are**Amplifon **is an Italian multinational company and the global leader in hearing care solutions and services. With over **20,000 professionals** and a **network of 9,500 points of sale in 26 countries**, Amplifon helps people **rediscover the emotions of sound**. The company values people as the key to its success, offering growth opportunities...
-
It Enterprise Applications
2 mesi fa
Milano, Italia Recruiting Gruppo Cisalfa Sport A tempo pienoCisalfa Sport , leader omnicanale per sport e lifestyle in Italia, con 155 punti vendita diretti e più di 3400 collaboratori , ricerca una figura come IT Enterprise Applications Delivery . La risorsa, inserita all'interno del Team IT, collaborerà nella gestione degli applicativi ERP aziendali, con l'obiettivo di garantirne il corretto...
-
Global HR Applications Manager
6 mesi fa
Milano, Italia Amplifon Group A tempo pieno**Who we are**Amplifon** is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
-
Global Hr Applications Manager
1 settimana fa
Milano, Italia Amplifon Group A tempo pieno**Who we are**Amplifon** is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
-
Global IT Oracle HCM Applications Delivery Expert
3 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoAbout AmplifonAmplifon is a global leader in hearing care solutions and services. Our team of professionals delivers exceptional results every day, helping thousands of people around the world regain their hearing, feeling, and living.We believe that our success stems from investing in talent engagement, continuous professional development, support, and...
-
Service Manager
6 mesi fa
Milano, Italia Safeguard Global A tempo pienoSafeguard Global è una società internazionale attiva sul mercato dal 2008, specializzata in Global Workforce Management operativa in 170 paesi nel mondo, con ad oggi più di 1800 dipendenti. La nostra Vision è Work in Any Way, infatti crediamo che i confini non dovrebbero essere barriere al business o al talento. **Posizione**: Cerchiamo un/una Service...
-
Global IT Workplace Manager
6 mesi fa
Milano, Italia Amplifon Group A tempo pieno**Who we are** **Amplifon **is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across...
-
IT Network Project Manager
6 mesi fa
Milano, Italia IT Global Consulting A tempo pienoWe are partnering with a luxury brand client in search of an experienced **IT Network**/Infrastructure **Project Manager**. **Key responsabilities**: - Manage the setup of network/telecommunication components for the client's sites - Report directly to the client - Offer advisory and support on technology solutions from major telco network providers like...
-
IT Service Manager
6 mesi fa
Milano, Italia Gielle Informatica Recruiting A tempo pienoGielle Informatica, Società di consulenza informatica, con lunga esperienza nella ricerca e selezione di personale ICT, cerca per suo importante cliente**: **IT Service Manager** **Sede di lavoro**:Milano Siamo alla ricerca di un IT Service Manager esperto e motivato per uno dei nostri clienti. **Responsabilità**: - Coordinare e supervisionare il...
-
It Service Manager
5 giorni fa
Milano, Italia Gielle Informatica Recruiting A tempo pienoGielle Informatica, Società di consulenza informatica, con lunga esperienza nella ricerca e selezione di personale ICT, cerca per suo importante cliente**:**IT Service Manager****Sede di lavoro**:MilanoSiamo alla ricerca di un IT Service Manager esperto e motivato per uno dei nostri clienti.**Responsabilità**:- Coordinare e supervisionare il service desk...
-
Enterprise Customer Success Manager
6 mesi fa
Milano, Italia Global-E A tempo pienoGlobal-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global' direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide' Global-e is the chosen partner of hundreds of global retailers and brands' including Hugo Boss' Marc Jacobs' Etam' M&, S' Montblanc' Forever 21' Versace'...
-
IT Service Manager
6 mesi fa
Provincia di Milano, Lombardia, Italia G&P Servizi Informatici A tempo pieno**Descrizione Offerta**: - Job Description: Siamo alla ricerca di una figura professionale IT Service Manager - **Requirements**: - Laurea in informatica, ingegneria, economia o discipline affini - Almeno 5 anni di esperienza nel ruolo di IT Service Manager o posizioni simili - Conoscenza approfondita del framework ITIL e delle sue best practices -...
-
Enterprise Architecture
6 mesi fa
Milano, Italia Sky A tempo pienoThe Enterprise Architect, working inside the IT department, is responsible of leading the evolution of IT Architecture and coordinating all aspects of the enterprise architecture program, which includes: - Business architecture, which is focused on guiding people, process and organizational change. - Information architecture, which is focused on the...
-
Customer Service Manager
7 mesi fa
Milano, Italia Manning Global A tempo pienoOur client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy. Position Title: Customer Service Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Fully responsible for the work management and personnel management...
-
IT Service Manager
6 mesi fa
Milano, Italia Mediolanum Banca A tempo pieno**IT Service Manager** Responsabilità primarie La risorsa entrerà a far parte della struttura IT Service Management di Banca Mediolanum e si occuperà delle seguenti attività: - Contribuire alla revisione del catalogo servizi definendo gli attributi del servizio e monitorando l'andamento secondo le esigenze di business. - Essere il punto di riferimento...
-
Global Client Service Manager
2 settimane fa
Milano, Italia Prada A tempo pienoFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. - Joining our Company means working in a...
-
Global Client Service Manager
1 settimana fa
Milano, Italia Prada A tempo pienoFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative...
-
Global Service Excellence Manager
1 settimana fa
Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pienoCompany Overview: Thermo Fisher Scientific is a leading provider of analytical instruments, consumables, and software for the life sciences, materials science, and pharmaceutical industries.">About the Role: We are seeking a highly skilled Global Service Excellence Manager to join our team. This role will be responsible for driving business growth through...
-
Enterprise Account Manager
3 mesi fa
Milano, Italia Deliveroo A tempo pieno**Why Deliveroo** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...
-
Enterprise Account Manager
3 mesi fa
Milano, Italia Deliveroo A tempo pieno**Why Deliveroo** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...
