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Delivery Station Liaison

3 mesi fa

Roma, Italia Amazon.com A tempo pieno

**Ruolo**: Delivery Station Liaison (DSL) per il Servizio Clienti
**Tipologia**: Full
- time 40 ore, Tempo Determinato
**Location**: In sede
La missione di Amazon è quella di essere l'azienda più attenta al cliente al mondo: il team del Servizio Clienti è in prima linea su questo fronte. Se ti piace entrare in contatto con le persone ed offrire un eccellente servizio clienti, questo è il ruolo che fa per te. Per garantirti la migliore formazione, Amazon ti offre soluzioni di training online interattivo. Il training comprenderà attività sia individuali che di gruppo, permettendoti di imparare insieme al tuo team e sviluppare nuove capacità.

**Cosa farai come addetto al servizio clienti?**
Il Delivery Station Liaison fornisce un servizio clienti localizzato in sede all’interno della Delivery Station per consentire un'indagine efficace in tempo reale sulla localizzazione di un pacco e su come Amazon può recapitarlo al cliente il più rapidamente possibile. Inoltre, permette ai clienti di contattare gli esperti locali affinché possano ottenere informazioni più accurate e aggiornate sui loro ordini e su come Amazon sta risolvendo eventuali problemi di consegna.
La mansione presuppone un’eccellente capacità di pianificazione e forte inclinazione al raggiungimento degli obiettivi. Sono richieste ottime capacità individuali di analisi e problem-solving al fine di offrire soluzioni tempestive e la puntuale consegna degli ordini. Il Delivery Station Liaison lavorerà sotto una limitata supervisione e guida del Manager, pertanto, quasi tutte le decisioni saranno prese in modo indipendente e richiederanno un alto grado di precisione.
Inoltre sarai responsabile di:

- Comunicare con clienti interni ed esterni riguardo i metodi di consegna.
- Risolvere dei conflitti per fornire la migliore soluzione per il cliente.
- Individuare la soluzione più adeguata a soddisfare le esigenze del cliente.
- Lavorare in modo indipendente, prendere complesse decisioni analitiche con poca o nessuna assistenza.
- Gestire contatti verbali e scritti.
- Facilitare il collegamento con i corrieri di parti terze
- Rappresentare in maniera efficace le esigenze del cliente e discutere le opzioni di riconsegna in giornata

**Requisiti**:

- Buona conoscenza della lingua inglese (Livello B1 CEFR) sia orale che scritta
- Età mínima: 18 anni
- Diploma di scuola media superiore
- Avere i requisiti per lavorare in Italia
- Esperienza di lavoro con un computer (Conoscenza di Microsoft Office, Outlook, Word ed Excel)
- La disponibilità a lavorare su turni flessibili dal lunedì alla domenica

**Requisiti preferenziali**:

- A proprio agio nel lavorare in un gruppo che presenta diversità ed a contribuire ad una cultura inclusiva
- Precedente esperienza nel Servizio Clienti

**Competenze**:

- Abilità di interazione efficace con i servizi di supporto e tutti gli altri reparti
- Capacità di adattarsi velocemente al cambiamento e di avere il giusto senso di urgenza nella gestione delle richieste dei clienti
- Ottime capacità di comunicazione sia verbale che scritta, con una spiccata attitudine alla risoluzione di problemi ed alla ricerca autonoma di soluzioni

**Principali benefits offerti dall’azienda**:
Uno dei grandi vantaggi dell'entrare a far parte del team del servizio clienti di Amazon è che non hai bisogno di esperienza passata nel servizio clienti.
Riceverai un’adeguata formazione e ti verrà fornita tutta la strumentazione di lavoro. Inoltre, offriamo una serie di vantaggi, tra cui:

- Sconto dipendenti
- Buoni pasto
In caso di esito positivo, ti contatteremo per i passaggi successivi
- **_Lavoro disponibile anche per persone appartenenti alle categorie protette._**
- Amazon è un datore di lavoro che offre pari opportunità._
- Crediamo fermamente che avere diversità nella forza lavoro sia fondamentale per il nostro successo._
- Le scelte fatte nei processi di selezione sono basate sulla tua esperienza e le tue competenze._
- Diamo valore alla tua passione nel voler scoprire, inventare, semplificare, e costruire._
- _
- Inviando il curriculum e le informazioni annesse, si autorizza Amazon a trasmettere e memorizzare tali informazioni nella base dati di selezione del personale del gruppo di aziende Amazon, e farle circolare al fine di valutare le vostre qualifiche per questa o altre posizioni._