Team Lead, Account Management
2 mesi fa
**This is Adyen**
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
**Team Lead, Account Management**
Our AM team in Milan provides the best experience to our portfolio of enterprise, fast-growth merchants. We achieve this using a dedicated Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our french portfolio as we scale.
Here are some examples of your team's responsibilities:
- Build strong relationships with your merchants
- Accelerate product adoption
- Consult and train key stakeholders
- Demonstrate value, drive (commercial) growth, show impact to merchants
- Work closely with the other teams to determine new features for merchants based on their needs
- Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment
**What you'll do**
As the Team Lead of AM, your role and some of your responsibilities will include:
- Team management: you are lucky to start with a great team and they deserve a leader; committed to help them grow and give their best. You will coach, support, manage workload and keep the work fair and fun;
- Lead the day to day: when needed, get involved in operational tasks, help building C-level relationships, and support the team in merchant escalation calls or critical negotiations;
- Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions;
- Co-define and monitor Commercial OKRs achievement every year on a team and individual level;
- Align and collaborate with local Marketing, Sales, Partnership & Account Management to provide outstanding Customer Experience to merchants;
- Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale" to achieve higher productivity and increased customer satisfaction;
**Who you are**
- 6+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; and 3+ years of experience managing people and enjoy helping develop others
- A strong plus if you had experience handling large and/or luxury retailers relationships and understand their omnichannel and financial challenges
- You have experience in leading hiring processes and can identify talents
- You have a genuine interest and understanding of our products & industry
- You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition
- You know what DEI means and you have ideas on how to take it into account in your decision making process continuously
- You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary
- Fluent Italian and English on a professional level.
**Our Diversity, Equity and Inclusion commitments**
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.
**What's next?**
Please note that this role is a full-time position in Milan.
Abbiamo altre offerte di lavoro attuali relative a questo settore che potete trovare qui sotto
-
Account Management Team Lead
2 giorni fa
Milano, Lombardia, Italia Deliveroo A tempo pienoThe role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g....
-
Account Management Team Lead
2 giorni fa
Milano, Lombardia, Italia Deliveroo A tempo pienoThe role of the Team Lead is to manage a team of Flemish speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best...
-
Team Lead, Account Management Pool
1 settimana fa
Milano, Italia Adyen A tempo pieno**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Team Lead Account Management
2 giorni fa
Milano, Lombardia, Italia sennder A tempo pienosennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and...
-
Account Management Team Lead
4 settimane fa
Milano, Italia Deliveroo A tempo pienoThe role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g....
-
Account Management Team Lead
2 settimane fa
Milano, Italia Deliveroo A tempo pienoThe role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g....
-
Account Management Team Lead
6 giorni fa
Milano, Italia Deliveroo A tempo pienoThe role of the Team Lead is to manage a team of Flemish speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pieno**_Team Lead Account Management - Domestic Market_** **sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pieno**_Team Lead Account Management - Domestic Market - L.68/99_** **sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You...
-
Key Account Team Lead
1 settimana fa
Milano, Italia Too Good To Go International A tempo pieno**At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.** Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste! As the world’s largest food waste-fighting app,...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pienosennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pienosennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pienosennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and...
-
Team Lead Account Management
2 mesi fa
Milano, Italia sennder A tempo pienosennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and...
-
Account Management Team Lead
3 settimane fa
Milano, Italia Too Good To Go A tempo pienoMore than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with...
-
Account Management Team Lead
2 settimane fa
Milano, Italia Too Good To Go A tempo pienoMore than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with...
-
Account Management Team Lead 1Year Contract
2 giorni fa
Milano, Lombardia, Italia Too Good To Go A tempo pienoMore than one third of the food produced in the world is wasted.And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with...
-
B2b Partner Account Management Intern
3 giorni fa
Milano, Italia Casavo Management A tempo pienoIntern- Full time- Hybrid (20151, Milan, Lombardia, Italy)- MOPS**About us** Casavo is the PropTech scaleup that offers smart solutions to sell and buy homes. Thanks to its technology and innovative model, the company is revolutionizing the real estate market, while simplifying the life of sellers and buyers. Casavo guides its customers through every step...
-
Sr Mgr, Sales Account Management
3 settimane fa
Milano, Italia Amazon Online Italy S.R.L. A tempo pienoDESCRIPTION Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com , services like...
-
Sr Mgr, Sales Account Management
2 settimane fa
Milano, Italia Amazon Online Italy S.R.L. A tempo pienoDESCRIPTION Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com , services like...
