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Customer Service Representative Madrelingua Francese
4 mesi fa
Sei alla ricerca di un cambiamento di carriera in un'organizzazione globale e lungimirante? Entra a far parte della nostra pluripremiata azienda, guidata dalle nostre persone provenienti da oltre 70 paesi, dove TUTTI i membri contribuiscono e sostengono il successo e il benessere reciproco, orgogliosamente uniti come "game-changers".
Creiamo percorsi di carriera che consentono alle nostre persone di avere maggiori opportunità e un futuro più luminoso.
In Concentrix + Webhelp, il posto è tuo, fai la differenza e hai successo alle tue condizioni.
**Posizione**:
- Gestire le chiamate inbound dei clienti al fine di supportarli nella configurazione e/o malfunzionamento dei prodotti e servizi
- Gestione delle richieste dei clienti relative a questioni amministrative e tecniche
- Svolgere attività attraverso vari canali: telefono, chat, posta elettronica
- Utilizzo delle applicazioni necessarie per gestire e ottimizzare il servizio clienti.
Obiettivi e attività principali:
- Rispondere alle richieste e ai problemi dei clienti in tempo reale, costruendo un rapporto di fiducia
- Utilizzo delle applicazioni necessarie per gestire e ottimizzare il servizio clienti
- Gestione di richieste, problemi e suggerimenti attraverso tutti i canali di comunicazione
- Fornire feedback sulle procedure volte a migliorare l'esperienza del cliente e collaborare attivamente con i team leader e i quality analyst per migliorare l'esperienza percepita dai clienti
**Requisiti**:
Competenze e profili richiesti:
- Orientamento alla soddisfazione del cliente
- Approccio empatico e attenzione ai dettagli.
- Energia e proattività al telefono
- Capacità di stabilire una relazione con il cliente
- Capacità di problem solving, capacità di prendere la decisione giusta seguendo le linee guida stabilite per garantire un'esperienza di successo al cliente.
- Esperienza nel lavorare efficacemente in team, garantendo che tutte le informazioni vengano comunicate in modo completo e tempestivo e che vengano utilizzati gli strumenti appropriati.
- Esperienza nelle interazioni su più canali - preferibile un'esperienza precedente nei servizi di assistenza clienti
- Ottime capacità di comunicazione verbale e scritta
Altre informazioni:
È previsto un inserimento con un contratto a tempo determinato di 3 mesi con possibilità di proroga.
Cerchiamo lavoratori FULL TIME 40 H SETTIMANALI. (5 giorni lavorativi a settimana).
Orari: LUN-DOM dalle 09:00 alle 02:00.
INIZIO ATTIVITA': 5 febbraio 2024
LIVELLO DI FRANCESE MADRELINGUA O C2
**Altre informazioni**:
