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Advertising Account Coordinator
4 mesi fa
For the Italian unit of a prestigious global Company, leader in the IT Industry, as Digital & Technologies team, we are currently recruiting an Advertising Account Coordinator, based in Milan.
You will support Account Managers and Account Executives by triaging, assigning, and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.
Your main responsibilities will be:
- Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBi dashboard creation and account admin
- Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues
- Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
- Effectively follow process and guidelines
- Review account health and provide proactive search optimizations
- Coordinate with team members to manage daily team workload and schedules
- Help foster innovation in tools and processes to make the team more effective and efficient
- Stay up to date with new product releases and reporting functionality
What we are looking for in you:
- Fluency in Italian and English (B2/C1) OR German (native or fluent) and English + Italian
- 1+ years search or digital media experience
- 2+ years working in a sales or customer service organization/role
- Flexible, good organizational skills, creative, positive, precise and teamwork skills
- Problem solving and analytical skills
- Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT)
- Experienced using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis
What we can offer you:
- A fixed term contract
- Flexible workspace type, both onsite and offsite
- Full time work schedule
Data inizio prevista: 03/02/2023
Categoria Professionale: Marketing / Comunicazione / Media / Giornalismo
Settore: COMMERCIO ALL'INGROSSO
Città: Milano (Milano)
Conoscenze linguistiche:
- Tedesco - Livello Ottimo
- Inglese - Livello Ottimo
- Italiano - Livello Ottimo
Competenze richieste:
- Fogli di calcolo / elettronici - Excel, livello Ottimo
- Progettazione / Disegno tecnico - Microsoft Office, livello Ottimo
Disponibilità oraria:
- Full Time
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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).
