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Customer Service Specialist

5 mesi fa

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**GXO: People, technologies, resources and skills that cooperate around the world to offer Supply Chain services of excellence.**

**CUSTOMER SERVICE SPECIALIST**

**Responsabilies**:

- It manages the direct relationship with the customer, complying with company procedures and policies, dealing with the analysis and resolution of system inventory discrepancies;
- It monitors the activities relating to order management, in order to be able to update the customer in a timely manner (evasions, delays, shortages, etc.);
- It monitors the operational management of logistics flows in order to ensure customer satisfaction;
- It manages activities related to disputes, i.e. charges or credits related to the service provided to the customer (e.g. charges for inaccurate picking, breakage/lack of goods, etc.) through an interface with the customer;
- It cooperates with the other corporate functions involved in the process;
- It anticipates and/or handles customer reports of any inefficiencies in the activities provided by the company, in cooperation with their manager;
- It periodically compiles statistics within the timeframe and in the manner defined in the contract or on the basis of the company's and client's contingent requests/needs;
- It manages transport in the sense of arranging pick-up orders and coordinating incoming vehicles with related issues;
- It processes and manages all operational/customs documentation related to in/out (e.g. receipt, CITES certificates, accompanying documents, etc.);
- It carries out its activities in compliance with work safety regulations (Legislative Decree 81/08) and safety procedures intended as protection of company assets;
- It ensures SOX compliance on all processes under its responsibility.

**Requirements**:

- Diploma or Degree;
- At least 3 years' previous experience in the role, preferably in structured companies;
- Excellent knowledge of the English language;
- Excellent knowledge of the Office package (in particular Excel);
- Strong interpersonal and communication skills, customer orientation, flexibility and reliability;
- Proactivity, problem solving, accuracy, aptitude for operations, punctuality and the ability to work in a team.

**What we offer**:
The type of contract and working hours will be discussed in more detail during the interview.
Important is the ability to reach the place of work autonomously within the scheduled hours.

**GXO**
**Logistics at full potential.**
**Logistics done differently.**
**Be part of something big.**

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.