Service Lead
2 settimane fa
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us
**Job Description**:
Cosa Farai
In qualità di Responsabile Officina, ogni giorno sarà unico.
Il lavoro sarà incentrato sulla cura delle biciclette (e dei i loro proprietari che adorano guidarle). Ti occuperai della supervisione dell’assistenza técnica, ma non solo Ancora più importante, costruirai relazioni con persone che si fidano di te per mantenere la loro attrezzatura in perfette condizioni.
Stiamo cercando un compagno di squadra che possa fornire un servizio clienti di altissimo livello. Ti competeranno le seguenti attività:
- Interazione con i clienti per ispezione e check up;- Reportistica e sistemi di feedback per identificare i problemi di servizio e apportare miglioramenti;- Allestimento/ Manutenzione di stazioni di lavoro e banchine;- Formazione del team sui diversi livelli di riparazione;- Identificazione delle esigenze di rifornimento del magazzino ricambi e aggiornamento inventario;- Diagnostica;- Gestione/manutenzione della flotta per i bike test;- Manutenzione bici (ispezioni sul campo, riparazioni di base, revisioni, pulizia);- Eventi (preparazione del programma e delle bici, allestimento, gestione prove, smontaggio).
Cosa cerchiamo- Attenzione ai dettagli e comprovata esperienza técnica- La passione per il mondo delle bici è un must- Atteggiamento positivo e motivazione per guidare le attività- Gioco di squadra e volontà di divertirsi mentre si raggiungono gli obiettivi
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
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