Customer Experience Intern

2 mesi fa


Milano, Italia Joivy A tempo pieno

**DOVEVIVO BY JOIVY**

Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

**Our group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan

**ROLE & TEAM**

We are currently looking for a Customer Experience Intern who will support the Customer Care team in handling requests and carry out data analysis to improve customer service.

**Here below are some examples of your core activities**:

- Creating customer satisfaction surveys;
- Analysis of customer reviews, complaints and survey feedback to identify opportunities for improvement;
- Creation of reports/presentations that identify trends in customer complaints and measure satisfaction levels over time;
- KPI monitoring (NPS/CSAT).

**What you’ll need to be successful in this role if you have**
- Background of customer experience studies, customer management;
- Excellent knowledge of Italian and English;
- Good knowledge of Excel and PowerPoint and willingness to learn systems;
- Analytical and data processing skills.

**In Joivy we are**:

- Communicative and social - we’re a friendly bunch and great communication is the key to be successful in the role;
- Dedicated to continual improvement - we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can;
- Problem-solver by nature - we have loads of interesting challenges in our Joivy Space which require some creative thinking;
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

**What you'll find in DoveVivo by Joivy**
- Paid Internship (curricular or extra-curricular)
- Business phone and laptop
- Ticket Restaurant
- Hybrid working (3 days in the office; 2 days at home)
- Dynamic, young and international work environment
- Strong professional growth
- People You will work with great people and personalities who will support and inspire you throughout your journey
- Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria_
- _



  • Milano, Italia Thermo Fisher Scientific A tempo pieno

    **Customer Experience Support Intern** **When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!**: ***Our internship...


  • Milano, Italia Thermo Fisher Scientific A tempo pieno

    **Customer Experience Support Intern** **When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!**: ***Our internship...


  • Milano, Lombardia, Italia Artemest S.r.l. A tempo pieno

    Artemest S.r.l. is seeking a Customer Experience Manager to lead the development of customer engagement strategies and initiatives.The ideal candidate will be a detail-oriented and organized individual with excellent analytical skills and a passion for delivering exceptional customer experiences.This role involves working closely with the marketing team to...


  • Milano, Italia KPMG A tempo pieno

    KPMG’s **Business Consulting** practice helps leading public and private organizations respond to change and add value to the enterprise. Our professionals help clients make better decisions, reduce costs and build more effective organizations. New cultural pathes, “myself” paradigm, digital disruption and rising customer expectations are creating...


  • Milano, Italia Cisco Systems A tempo pieno

    Travel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...


  • Milano, Italia KPMG A tempo pieno

    Vuoi fare un lavoro che sia davvero significativo e di impatto? In KPMG avrai l’opportunità di aiutare i clienti, la società, le colleghe e i colleghi ad affrontare e risolvere le sfide più attuali e complesse. Entrando a far parte del team **Customer Experience** imparerai ad utilizzare framework strategici innovativi per guidare programmi di...


  • Milano, Italia Cisco Systems A tempo pieno

    Travel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership....


  • Milano, Italia Experience International A tempo pieno

    **Descrizione azienda**: **EXPERIENCE International**,** **società di ricerca e selezione del personale in ambito healthcare attiva nei settori di medical devices, equipment, diagnostics e pharma, **per un’importante e prestigiosa multinazionale produttrice di dispositivi medicali **che intende ampliare il proprio organico, ricerca la seguente figura...


  • Milano, Italia CRIF A tempo pieno

    CRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un: **INTERNSHIP CUSTOMER...


  • Milano, Italia Crif A tempo pieno

    CRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un: INTERNSHIP CUSTOMER...


  • Milano, Italia Kpmg A tempo pieno

    Vuoi fare un lavoro che sia davvero significativo e di impatto? In KPMG avrai l'opportunità di aiutare i clienti, la società, le colleghe e i colleghi ad affrontare e risolvere le sfide più attuali e complesse.Entrando a far parte del team **Customer Experience** imparerai ad utilizzare framework strategici innovativi per guidare programmi di...


  • Milano, Italia Experience International A tempo pieno

    **Descrizione azienda**:**EXPERIENCE International**,** **società di ricerca e selezione del personale in ambito healthcare attiva nei settori di medical devices, equipment, diagnostics e pharma, **per un'importante e prestigiosa multinazionale produttrice di dispositivi medicali **che intende ampliare il proprio organico, ricerca la seguente figura...


  • Milano, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società. La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione. Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con...


  • Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Company Overview: Meliá Hotels International is a leading hospitality company that offers an inspiring work environment where professionals can grow and develop their careers. With a strong commitment to customer satisfaction, we strive to provide exceptional experiences for our guests.">Job DescriptionWe are seeking a highly skilled Customer Experience...


  • Milano, Italia Randstad Italia A tempo pieno

    The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area.The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office team...


  • Milano, Italia Randstad Italia A tempo pieno

    The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area. The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office...

  • Customer Experience

    5 giorni fa


    Milano, Italia Crif A tempo pieno

    CRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un:**INTERNSHIP CUSTOMER...


  • Milano, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società. La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione. Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con...


  • Milano, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società.La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione.Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con un...


  • Milano, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società. La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione.Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con...