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Luxury Service Ambassador

2 settimane fa


Milano, Lombardia, Italia Mandarin Oriental Hotel Group A tempo pieno

At the Mandarin Oriental Hotel Group, we're seeking a highly motivated and organized individual to join our Concierge team in Milan as an intern. This is an excellent opportunity for someone who is passionate about delivering exceptional service and has a keen interest in hospitality.

We offer a comprehensive benefits package that includes monthly pocket money, excellent training and development opportunities, complimentary dry cleaning for business clothes, and employee meals.

About the Job

The Concierge intern will be responsible for assisting guests with their needs and requests. This includes providing warm and personalized welcomes, maintaining up-to-date information on local attractions, and arranging transportation and event tickets. The ideal candidate should have strong communication skills, be fluent in Italian and English, and have a positive attitude at all times.

Responsibilities:
  • Provide exceptional service to guests by anticipating and meeting their needs
  • Maintain accurate records of guest requests, reservations, and confirmations
  • Be knowledgeable of hotel events, services, and facilities
  • Arrange transportation and event tickets for guests
  • Work collaboratively with other departments to ensure seamless guest experiences
Requirements:
  • Fluency in Italian and English (additional languages are a plus)
  • Strong communication and interpersonal skills
  • Positive attitude and flexible schedule
  • Ability to maintain confidentiality and handle sensitive information
Benefits:
  • Monthly pocket money
  • Comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for business clothes
  • Employee meals

As a member of our team, you'll have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to delivering exceptional guest experiences.