Head of Service Excellence

15 ore fa


Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno
About the Role

We are seeking a highly skilled and experienced professional to lead our service excellence initiatives. As a key member of our team, you will be responsible for identifying opportunities for service improvement and developing strategic plans to drive transformational change.

Key Responsibilities
  • Translate strategic priorities into actionable plans with clear objectives and key performance indicators (KPIs)
  • Develop and execute a transformation roadmap aligned with company strategic goals and objectives
  • Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
  • Collaborate with diverse teams to identify cost models and impacts, and develop robust business cases to implement emerging technologies
  • Lead change management strategies and drive cultural transformation resulting in step-change in operational business metrics
Requirements
  • Certification as a Master Blackbelt or Blackbelt in Lean Six Sigma or similar
  • Significant hands-on experience in working with Lean, Six Sigma, OKR, DBS or similar toolkits and management systems
  • Proven experience in driving and leading major changes and organizational transformations
  • Strong communication and leadership skills, with the ability to coach and drive lean behaviors
About Alpitronic

We are a fast-growing company in the e-mobility sector, committed to driving sustainable mobility with cutting-edge technology. We offer a dynamic and innovative work environment, with opportunities for advancement and further training. Our team is passionate about making things happen and taking personal responsibility for delivering high-quality results.



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