Customer Success Manager for Technical Support
2 giorni fa
We are seeking a highly skilled Customer Success Manager to join our team at Fiskaly. As a key member of our support team, you will be responsible for ensuring our customers receive exceptional technical support and guidance.
Key Responsibilities- Act as the primary point of contact for technical inquiries from customers
- Analyze and communicate technical requests from customers to the Sales and Development Teams
- Create documentation materials and guides to support customer success
- Participate in technical kick-off calls and contribute to the development of our self-service solution
- Develop and specialize in areas of interest and strength
- Technical background in customer support or technical support
- Excellent communication and interpersonal skills
- Ability to work independently and take responsibility
- Experience in designing materials and communicating complex information in an accessible way
- Customer-focused and service-oriented
- Opportunity to grow and develop in a dynamic and innovative environment
- Chance to work with a diverse and collaborative team
- Professional growth and development opportunities
- Hybrid work arrangement and flexible working hours
- Access to company hardware and software
Fiskaly is a team that celebrates diversity and is driven by the challenge of transforming an industry. We believe in growth, learning, and the unique value each individual brings to the table. If you are passionate about customer success and technical support, we encourage you to apply for this exciting opportunity.
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