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Customer Onboarding Specialist

2 mesi fa


Milano, Lombardia, Italia Alfadocs A tempo pieno
{"title": "Customer Onboarding Specialist", "description": "Unlock the Full Potential of AlfaDocs

At AlfaDocs, we're revolutionizing the healthcare sector with our cutting-edge software platform. As a Customer Onboarding Specialist, you'll play a crucial role in helping new clients achieve their business objectives.

Your Key Responsibilities:
  • Thoroughly understand AlfaDocs and communicate its benefits to doctors and medical practices.
  • Instruct new clients on best practices for using AlfaDocs to improve productivity and profitability.
  • Collaborate with the Customer Support and Success Team to resolve client issues.
  • Build strong relationships with the Sales Team to ensure seamless handovers.
  • Act as the voice of the customer, listening to their needs and finding solutions.
What We Offer:
  • A dynamic and agile work environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including equipment, bonuses, and training courses.
  • A chance to work with a talented team and make a real impact in the healthcare sector.
Requirements:
  • At least 1 year of experience in a Customer Success or Sales role.
  • Genuine interest in digital technologies and new innovations.
  • Excellent communication and interpersonal skills.
  • Persuasiveness and problem-solving abilities.
  • Organizational skills and adaptability.
Preferred Qualifications:
  • Experience in SaaS companies and/or healthcare organizations.
  • Knowledge of German language.
  • Experience in training activities.
Selection Process:
  • Interview with Talent Acquisition.
  • Assessment Test.
  • Interview with Head of Customer Success Onboarding and Training.
Onboarding and Training:

During the onboarding phase, you'll receive comprehensive training and support from our team. You'll have the opportunity to meet our entire team and visit our office in Munich.

", "lang_code": "en-US"}