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Hospitality Software Support Specialist

3 mesi fa

Roma, Lazio, Italia Octorate A tempo pieno

Company Overview

Octorate is a comprehensive hotel software-as-a-service (SaaS) provider. Our mission is to deliver innovative hotel technology solutions to every establishment globally.
Our suite encompasses a Property Management System (PMS), Channel Manager, Booking Engine, and numerous other features designed to assist hoteliers in optimizing their operations and resources.
Octorate's offerings are user-friendly, straightforward to implement, and economically accessible for all types of businesses in the hospitality sector.
Our philosophy is centered around facilitating an 'informatics revolution' within the hospitality industry, ensuring that our clients experience a seamless transition without requiring significant economic or cultural shifts.

Role Overview

We welcome multilingual candidates: Proficient in Italian, plus two additional languages such as Spanish, English, or French.


• Engage with hoteliers via phone and email, acting as their primary problem solver.


• Manage follow-ups on registrations and address any complaints.


• Enhance relationships with hotel partners.


• Provide support to the Customer Service Task Force Team as needed.


• Verify OTA extranet connections and follow up on resolution items.


• Facilitate the onboarding process for new clients regarding channel manager integrations.


• Assist the Accounting Manager Task Force to bolster customer retention and maintain the portfolio.

Required Qualifications


• Prior experience in front office roles within OTAs or Tour Operators is essential.


• Multilingual candidates are encouraged: Fluent in Italian plus two of English, Spanish, or French.


• Proficient in computer applications: comfortable with the MS Office suite and Gmail (including Gdocs, Gcalendar, Gsites).


• Self-motivation and the ability to work collaboratively are crucial.

Additional Information

Work schedule: Monday to Friday, 8 hours (including lunch break).
Competitive compensation of 1100 Euro/month with promising career advancement opportunities.