Hotel Operations Manager

4 settimane fa

Milano, Lombardia, Italia Starhotels A tempo pieno
Hotel Manager Job Description

Starhotels is seeking a highly skilled and experienced Hotel Manager to lead the daily operational management of our hotel services. As a key member of our team, you will be responsible for supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.

Key Responsibilities:
  • Leadership and Management: Support the General Manager in driving the team and daily operations to provide an exceptional customer experience and achieve expected targets.
  • Customer Service: Address customer concerns and foster a service recovery culture to drive customer loyalty.
  • Financial Management: Assist in developing meaningful and achievable hotel budgets and other short and long-term hotel strategic goals.
  • Team Management: Provide effective leadership to the hotel management team and other team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Service Delivery: Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
  • Cost Control: Ensure costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
  • Communication: Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance, feedback, and seek inputs from the team to improve both the staff and customer experience.
Requirements:
  • Education: Degree or diploma in Hotel Management or equivalent.
  • Experience: Proven experience in the role (at least 5 years).
  • Background: Substantial background in Food and Beverage and Room Division Management.
  • Skills: Strong leadership skills and an inclusive style, problem-solving and proactivity, excellent organizational skills, and a strong sense of responsibility.
  • Language: Fluent in Italian and English, with additional languages a plus.
Benefits:
  • Exclusive Benefits: Exclusive discounted stays within the group, Ticket Restaurants for delightful dining, and the Performer Management Program.
  • Career Advancement: Exceptional career advancement opportunities, an attractive compensation package based on experience, and the chance to be part of an ambitious, caring organization.

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