Hotel Operations Manager

2 settimane fa

Milano, Lombardia, Italia Starhotels A tempo pieno
Hotel Manager Job Description

As a Hotel Manager at Starhotels, you will be responsible for leading the effective daily operational management of the hotel services. Your primary goal will be to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.

Key Responsibilities:
  • Support the General Manager in driving the team and daily operations to provide the most memorable customer experience and achieve expected targets.
  • Address customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and other short and long-term hotel strategic goals.
  • Provide effective leadership to the hotel management team and other team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
  • Ensure costs are controlled throughout operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance, feedback, and seek inputs from the team to improve both staff and customer experience.
Requirements:
  • A unique personality and a true passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
Language Requirements:

Fluency in Italian and English is required. Additional languages are a plus.

Benefits:
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.
Career Advancement Opportunities:

Starhotels offers exceptional career advancement opportunities, an attractive compensation package based on your experience, and the chance to be part of an ambitious, caring organization.

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