Operations Supervisor, Italy

2 settimane fa

Roma, Lazio, Italia Welcome Pickups A tempo pieno

About Welcome Pickups

Established in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by providing more than just a standard transfer service. We are the pioneers in delivering a comprehensive, tailored travel experience that caters to every need of our travelers from their arrival to their departure. Our services encompass transfers, sightseeing excursions, and local insights, all delivered in a friendly and personalized manner. Our drivers are local experts, ensuring travelers feel at home in any destination. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective measures.

As a travel technology startup, Welcome is rapidly expanding and is on track to become a global leader in in-destination travel services.

  • Ranked among the top global transportation companies with a stellar rating of 4.9/5 stars
  • Operating in 140 destinations across 61 countries, with an ambitious goal to reach 400 by 2024
  • Launched 33 new destinations in the previous year
  • Collaborating with over 2,000 travel partners, including 1,000 hotels, and continuously adding new partners
  • Welcoming over 1 million satisfied travelers annually

The Team

We are a dynamic and diverse group of individuals passionate about travel and committed to quality. Each member of our team shares a deep belief in our mission and works tirelessly to achieve it. We challenge conventional thinking, prioritize design, and focus on creating memorable experiences. Our culture emphasizes continuous learning and personal growth while maintaining humility and a commitment to helping others.

Role Overview

As the Operations Manager for Welcome Pickups in Italy, you will oversee the operational efficiency of our services. Your primary responsibilities will include monitoring key performance indicators and proactively managing driver acquisition, optimizing destination setups, and engaging with the community. You will be a key player in scaling our operations across various locations. This role is part of our Driver Operations team and reports directly to the Head of Driver Operations.

Key Responsibilities:

  • Ensure the operational model achieves the highest transfer volumes with minimal cancellations.
  • Evaluate the performance and service quality of new drivers through KPIs and community feedback.
  • Maintain a comprehensive understanding of the local driver labor market and legal requirements to identify challenges and propose effective solutions.
  • Design and implement innovative, data-driven strategies for driver recruitment and retention.
  • Continuously refine the setup of Welcome Destinations to optimize operational efficiency.
  • Facilitate communication with driver communities through calls and group discussions, recognizing and nurturing top performers.
  • Collaborate closely with the Head of Driver Operations to provide insights on driver-related data, market challenges, and capacity management.
  • Work alongside the Expansion and Commercial teams to contribute region-specific insights for business growth.

Qualifications:

  • Bachelor's Degree in a relevant field
  • Over two years of proven experience in operations, preferably in fleet management, ride-sharing, last-mile logistics, or a high-growth startup environment in Italy
  • Self-motivated with the ability to work independently and make informed decisions
  • Strong time management skills with the ability to prioritize effectively
  • A track record of exceeding performance targets
  • Solution-oriented mindset
  • Excellent written and verbal communication skills in English
  • Fluency in Italian is mandatory
  • Analytical thinker with a creative approach to problem-solving
  • Friendly and approachable demeanor
  • Proficient in digital technologies

Benefits:

  • Flexible remote work policy
  • A vibrant and engaging work environment
  • Access to essential tools for daily tasks
  • The unique opportunity to be part of a rapidly growing startup at the forefront of the industry.

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