Operations Manager, Italy

1 settimana fa


Roma, Lazio, Italia Welcome Pickups A tempo pieno

About Welcome Pickups

Welcome Pickups is a travel tech startup that redefines the way people travel by delivering a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome Pickups accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible.

The company has introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe. With a rating of 4.9/5 stars, Welcome Pickups is one of the highest-rated global transportation companies, operating in 140 destinations across 61 countries, with a goal to reach 400 by 2024.

The Role

We are seeking an experienced Operations Manager to join our Driver Operations team in Italy. As an Operations Manager, you will be responsible for the operational healthiness of Welcome Pickups in Italy, ensuring the proper acquisition of drivers, optimization of destination setup, and community management. You will play an instrumental role in scaling Welcome Pickups in multiple destinations.

Responsibilities:

  • Monitor and optimize operational metrics to ensure the highest number of transfers and the least number of cancellations.
  • Develop and maintain a full understanding of the local driver labor market and legal landscape to identify issues and provide smart solutions.
  • Innovate and execute unique, data-driven action plans for driver acquisition and retention.
  • Coordinate communication with driver communities and work closely with the Head of Driver Operations to anticipate spikes in demand and implement plans to ensure sufficient, on-demand driver supply.
  • Work closely with the Expansion and Commercial teams to bring region-specific insights for business development.

Requirements

  • A Bachelor's Degree in a related field.
  • Proven experience of more than two years in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-up in Italy.
  • Self-starter with excellent time management, multi-tasking, and prioritization skills.
  • High achiever with a solution-oriented mindset and excellent written and verbal communication skills in English.
  • Mandatory fluency in Italian.

Benefits

  • Remote work policy.
  • A vibrant and fresh work environment.
  • The tools you need to successfully perform your daily tasks.
  • The unique opportunity to join a young, well-funded, and fast-growing startup.

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