Customer Success Advocate

2 settimane fa


Milano, Lombardia, Italia iGenius A tempo pieno

Delivering Exceptional Customer Experiences

iGenius is seeking a dynamic Customer Success Engineer to drive customer satisfaction and loyalty through exceptional experiences. In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression.

Key Responsibilities

  • Nurture strong connections with customers, minimizing churn and amplifying the value they derive from our products.
  • Consistently deliver exceptional customer experiences, showcasing the value we bring to our customers' businesses.
  • Provide expertise related to Business Intelligence solutions, reporting, and data visualization.
  • Actively listen to customer feedback, turning complaints and concerns into opportunities for improvement.
  • Keep customers engaged and enthusiastic about our products, fostering regular usage and maximizing benefits.
  • Lead smooth transitions for customers through comprehensive onboarding sessions and training programs.
  • Collaborate with the Sales team to craft compelling and tailored demos, showcasing the full potential of our products.

Requirements

What We're Looking For

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
  • Strong technical aptitude with a solid understanding of software development, cloud computing, networking, and database technologies.
  • Customer-centric mindset with the ability to empathize with customers and advocate for their interests.
  • Proven ability to analyze complex technical issues, troubleshoot problems, and develop effective solutions.
  • Excellent verbal and written communication skills.
  • Strong project management skills with the ability to manage multiple customer engagements simultaneously.

What We Offer

  • Learning Friday: a training budget to stay updated on industry trends and best practices.
  • Smart Working: flexible working arrangements, including remote work options.
  • Competitive salary and bonus structure.

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