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Customer Operations Coordinator

2 mesi fa

Milano, Lombardia, Italia Farfetch A tempo pieno

About New Guards Group

New Guards Group is a leading luxury fashion company that operates 10 international luxury brands, including Marcelo Burlon County of Milan, Off-White c/o Virgil Abloh, and Palm Angels. We are a community-driven, quality-focused, and collaborative organization that values innovation and creativity. Our philosophy is centered around the concept of 'Made in Italy,' and we are committed to redefining the way luxury is conceived, communicated, and shared.

About the Role

We are seeking a Customer Operations Curricular Intern to join our Customer Service team for a fixed-term internship of 3-6 months. As a Customer Operations Curricular Intern, you will report to the Customer Operations Manager and support in order management, data entry, and customer operations activities.

Key Responsibilities

  • Data entry of orders from internal key clients
  • Monitor and manage the full process of client orders through to successful delivery
  • Provide customer support through emails and calls to manage complaints and returns
  • Resolve shipment issues
  • Build and maintain positive relationships with customers by providing excellent service

Requirements

  • Proven interest in customer service, previous experience is a plus
  • Excellent communication skills with the ability to build positive working relationships with cross-functional teams
  • Fluent in English and Italian, written and spoken
  • Excellent knowledge of Microsoft Suite, in particular Excel
  • Flexible with the ability to work in a fast-paced environment
  • Precise with a great eye for detail

What We Offer

  • Lunch tickets
  • Discounts on all NGG brands and partners, including FARFETCH and Browns
  • Part of a young, dynamic, and creative company with over 40 different nationalities
  • Brand new headquarters located in the centre of Milan

Equal Opportunities Statement

New Guards Group is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances.