Technical Support Specialist

7 ore fa

Roma, Lazio, Italia Byd Europe A tempo pieno
About the Role

The Technical Support Engineer will be responsible for providing exceptional service to our customers and Service Providers in Italy, ensuring maximum customer satisfaction. This includes building a strong regional technical capability and high-efficiency technical operations.

Key Responsibilities
  • Provide regional technical support in Italy, responding to and resolving technical issues quickly through the service portal, remote diagnostics, and onsite support.
  • Conduct regional visits, organize meetings, workshops, and other activities with regional partners and headquarters to continuously improve regional technical capability.
  • Organize and carry out onsite technical training for new product launches, level training programs, and on-the-job training programs in accordance with relevant stakeholders.
  • Collect and report information on typical fault tendencies, latest and critical faults, and promote instant solutions for quality problems.
  • Develop and release technical notices and typical technical repair cases.
  • Manage regional special events, providing timely onsite support with quick solutions, technical research, and analysis according to stakeholder instructions.
  • Respond instantly to special event management.
Requirements
  • Bachelor's degree or above, with more than 2 years of relevant experience.
  • Fluent in English, Italian, and Chinese; proficiency in other European languages is a plus.
  • Strong cross-cultural communication skills and cross-function coordination ability.
  • Ability to work under pressure and meet strict deadlines in a dynamic environment.
  • NEV technical background is preferable.
  • Willingness to travel frequently in Europe and to China.
What We Offer
  • Performance and experience-based competitive remuneration.
  • Health Insurance (Metasalute) and Meal Vouchers.
  • Department & company-wide team-building events.
  • An exciting opportunity to be part of the European transition to Zero Emissions transportation and the decarbonization of the economy.

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