IT Support Specialist

6 ore fa


Milano, Lombardia, Italia D-ploy A tempo pieno

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence in the EMEA region and the USA. Our company is committed to delivering innovative and superior services and solutions to our clients.

We are seeking a skilled and solution-oriented IT Onsite Technician to join our team. As an IT Onsite Technician, you will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to end-users
  • First and second-level technical support – calls/tickets/user interaction
  • Document all end-user interactions in our customer ticket system 'Service Now'
  • Create and maintain knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives

Requirements:

  • Fluent Italian and English language skills
  • 5+ years of experience in a similar role
  • Strong problem-solving and analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task
  • Ability to prioritize and work self-sufficiently
  • Team player and supportive personality

What We Offer:

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Vouchers for special occasions
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Are you a skilled IT professional looking for a new challenge? We would love to hear from you


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