Customer Insights Manager

4 giorni fa


Milano, Lombardia, Italia Amplifon A tempo pieno

Job Title: Global Customer Intelligence & CRM Insights Manager

Company: Amplifon

We are seeking a talented Customer Insights Manager to join our team. As a key member of our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide invaluable insights and recommendations to our business.

About the Role:

  • Analyze data from multiple databases to drive optimization and improvement of business insights
  • Translate data insights into compelling and to-the-point recommendations and outputs for marketeers and other stakeholders
  • Lead regular product/pricing/revenue analyses, KPI monitoring, and reporting
  • Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
  • Create and design data flows starting from a data warehouse, having a clear understanding of data structure and joint implementation using SQL language (Python is a plus)
  • Design, build, and maintain business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment, and readability
  • Gather customer insights from Speech Analytics

Requirements:

  • Hold a University Degree in Mathematics, Statistics, Engineering, Economics
  • Have a previous relevant experience (6-8 years) in working with large data sets and building statistical models and dashboards
  • Have advanced skills in Excel (pivot, macro, statistics formulas), Power BI or other BI systems/data analysis tools
  • Have advanced skills in SQL Language (Python is a plus)
  • Have strong analytical skills, mathematic abilities, and business acumen, being able to translate complex data into meaningful insights
  • Speak English fluently and would like to work with multicultural and dynamic teams
  • Are willing to travel


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