Global Customer Intelligence

2 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

About the Role

We are seeking a highly skilled Global Customer Intelligence & CRM Insights Manager to join our team at Amplifon. As a key member of our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide valuable insights and recommendations to our business.

This role is instrumental in understanding customer behavior, preferences, and needs, serving as the foundation for developing impactful marketing strategies and enhancing overall customer experience.

You will work closely with our talented team of professionals, including your direct manager, Federico Flussi, Global CRM Customer Intelligence Associate Director, and his team. Collaborating seamlessly with various departments, you will align customer insights with our business goals and objectives, with the ultimate aim of extracting business insights and optimizing offering and sales revenue performance.

Your Key Responsibilities

  • Analyze data from multiple databases to drive optimization and improvement of business insights
  • Translate data insights into compelling and actionable recommendations for marketeers and other stakeholders
  • Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
  • Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
  • Design, build, and maintain business KPI dashboards starting from raw and non-homogeneous data
  • Gather customer insights from Speech Analytics

Requirements

  • Hold a University Degree in Mathematics, Statistics, Engineering, Economics
  • Have a previous relevant experience (2-5 years) in working with large data sets and building statistical models and dashboards
  • Have advanced skills in Excel (pivot, macro, statistics formulas), Power BI or other BI systems/data analysis tools
  • Have advanced skills in SQL Language (Python is a plus)
  • Have strong analytical skills, mathematical abilities, and business acumen, being able to translate complex data into meaningful insights
  • Speak English fluently and be willing to work with multicultural and dynamic teams

About Amplifon

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. We believe people are the most important component of our success, and we invest in talent engagement, continuous professional development, support, and recognition to help our employees exceed every limit and build a fulfilling career.

We offer a hybrid working policy, allowing employees to work days/month remotely, and we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being.

We would love to get you on board with us if you are a motivated and talented individual who is passionate about data analysis and customer insights.

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