Global Customer Intelligence Manager

2 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

About the Role

Amplifon is seeking a skilled Global Customer Intelligence Manager to join our team. As a key member of our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide valuable insights and recommendations to our business.

Key Responsibilities

  • Analyze data from multiple databases to drive optimization and improvement of business insights
  • Translate data insights into compelling and actionable recommendations for marketeers and other stakeholders
  • Lead regular product/pricing/revenue analyses, KPI monitoring, and reporting
  • Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
  • Design, build, and maintain business KPI dashboards starting from raw and non-homogeneous data
  • Gather customer insights from Speech Analytics

Requirements
  • University Degree in Mathematics, Statistics, Engineering, or Economics
  • Previous relevant experience (6-8 years) in working with large data sets and building statistical models and dashboards
  • Advanced skills in Excel (pivot, macro, statistics formulas), Power BI, or other BI systems/data analysis tools
  • Advanced skills in SQL Language (Python is a plus)
  • Strong analytical skills, mathematic abilities, and business acumen
  • Fluent English language skills

About Us
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. We believe people are the most important component of our success, and we invest in talent engagement, continuous professional development, support, and recognition to help our employees exceed every limit and build a fulfilling career. We offer a hybrid working policy, allowing employees to work 9 days/month remotely.

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