Sales Operations Manager, PARP, Partner Operations Team

1 settimana fa


Milano, Lombardia, Italia Amazon Italia Transport Srl A tempo pieno
Job Title: Sales Operations Manager, PARP, Partner Operations Team

Amazon Italia Transport Srl is seeking a highly skilled Sales Operations Manager to join our Partner Operations Team. As a key member of our team, you will be responsible for supporting the country lead with all aspects of product installation and maintenance in Italy.

Key Responsibilities:
  • Manage the end-to-end installation and maintenance process for Pickup And Return Points.
  • Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
  • Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
  • Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Develop materials for service providers and host partners.
  • Report on daily, weekly, monthly KPIs and projects to senior leadership.
  • Promote and develop an environment which is receptive and adaptable to business change.

As a Sales Operations Manager, you will have the opportunity to work with a talented team to drive business growth and improve customer experience. If you are passionate about delivery operations and have a strong analytical and creative mindset, we encourage you to apply for this exciting role.



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