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Senior Key Account Manager for Corporate Solutions

2 mesi fa

Milano, Lombardia, Italia ESET A tempo pieno
Job Summary

ESET, a leading European cybersecurity company, is seeking an experienced Senior Key Account Manager to join its Corporate Solutions Division. As a key member of the team, you will be responsible for driving business growth and customer satisfaction in assigned markets.

Responsibilities
  • Accountability for Named clients portfolio P/L (sales, revenues, profitability) and customer satisfaction (happiness) in assigned geographic or vertical (industry) market.
  • Accountability for reaching annual and multiyear targets in assigned market.
  • Define and execute market growth strategy for assigned market targeting new Named clients acquisitions while growing existing Named clients and drive selected opportunities for non-Named clients that are directly managed by CS division.
  • Cooperate with VP Go To Market growth and transition of existing ESET clients from ESET partners to become directly managed by CS division.
  • Create and Execute Account Plans for Named Clients to Penetrate, Build and Scale Up new Named clients Relations.
  • Work with Global CS Services Lead, Global CS Delivery Lead and Global Market Offering Lead organizations ensure customer value creation and happiness (customer needs satisfaction).
  • Work with Client Vendor Ecosystem to improve ESET positioning (including partners/reseller for legacy customer).
  • Work with Global System Integrators to create and execute joint account plan for named clients and joint opportunities in the assigned market.
  • Perform conceptual, system, creative, methodological and business activities as directed by direct supervisor.
  • Perform other work on projects and tasks as directed by direct supervisor.
Requirements
  • 10+ years of experience in relevant industry
  • Track record in building corporate business & sales
  • Cyber security or other relevant solutions & services experience
  • Solid knowledge of product portfolio & services
  • English Language – C1 level
  • Able to communicate effectively within the organization to build support for CS division targets
  • Able to independently conduct complex and difficult client and vendor discussions
  • Able to independently negotiate issues and crisis resolution towards mutually acceptable outcomes
  • Able to operate at senior executive level, but drill down to relevant details if required
  • Customer value centric
  • Market & client development and management skills
  • Entrepreneurial
  • Team player & people developer
  • Able to operate at senior executive level, but drill down to relevant details if required
  • Sharp decision making and outcome focused