Operations & Customer Experience Efficiency Lead
6 giorni fa
**About Us at Casavo Management**
The Operations and Customer Experience Efficiency Lead will play a pivotal role in streamlining operational processes and enhancing the overall customer experience. This multifaceted role requires a strategic thinker who can balance operational efficiency with a customer-centric approach.
**Key Responsibilities**
- Analyze and improve operational workflows to drive business growth and maximize returns.
- Collaborate with Product, Design, and Commercial teams to ensure alignment and facilitate the design, development, release, and feedback collection for new features.
- Work closely with the Head of Ops and other key stakeholders to explore and develop strategic initiatives aimed at driving business growth.
**Requirements**
- Full English proficiency
- 4+ years of experience in operations, customer experience, service design, or similar roles
- University degree required in management, engineering, design, or any technical discipline
- Demonstrated ability to work in an agile and cross-functional environment
- Familiarity with user journey mapping and process mapping techniques
- Strong communication skills, written and verbal
- Comfortable working under pressure and dealing with challenging goals
- Previous experience in tech companies preferred
- Previous experience in consulting preferred
**Benefits & Perks**
We offer four pillars of benefits to support your well-being:
• Physical: 6 Pillow Days per year for sick leave without protocol numbers
• Emotional: Birthday Off during your birthday month
• Mindfulness Journey: Access to mindfulness programs
• Social: Smart Working Policy, remote-friendly
• Corporate Social Responsibility Days: Engage in voluntary activities during working hours
**Salary Range:** $80,000 - $110,000 per annum, depending on experience and qualifications.
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