Customer Experience Advocate
5 ore fa
About the Role:
">- Provide exceptional customer service as a Customer Care Specialist, ensuring a seamless and personalized experience for our clients.
- Collaborate with the Support and Live Operations team to resolve customer inquiries, concerns, and issues in a timely and effective manner.
- Familiarize yourself with new products and services, staying up-to-date on their features and benefits to provide informed support.
- Work closely with the Local Operation Team to resolve logistics issues and ensure smooth order management.
- Maintain accurate records and administer order information in relevant systems to enable forecasting and early detection of potential issues.
- Proactively collect cash and process flows according to payment terms.
- Identify and prevent fraud attempts using dedicated tools, minimizing losses and ensuring customer trust.
- Escalate technical issues and answer complex questions to provide satisfactory solutions.
- Participate in training sessions to enhance skills and knowledge, enabling growth within the Support Area.
About Everli:
">We are Europe's leading marketplace for online grocery shopping and one of its fastest-growing scale-ups. Our mission is to deliver customers peace of mind with a trouble-free grocery experience they love and trust.
">We achieve this through a collaborative culture that is transparent, data-driven, and focused on our mission. Our rapidly growing international team has offices in Italy (Milan & Verona), fostering an inclusive and diverse workplace.
">About You:
">- You hold a Bachelor's Degree in Humanities or Communications.
- You have previous experience in customer-facing roles, preferably as a Customer Care/Operation Specialist in B2B or B2C companies.
- You are proficient in Office (Excel) and have upper intermediate English language skills (B2) or higher.
- You are available to work shifts, including weekends and holidays.
We Offer:
">- A fixed-term contract of 6 months with a gross annual salary of €23,000.
- A Welfare Budget for education, public transport, vacations, wellness, and culture.
- A Home Workstation Budget to purchase ergonomic equipment.
- Mental Health Support through psychotherapy sessions.
- A discount on your grocery purchases with Everli.com.
- Flexible working conditions with a hybrid approach.
Everli is an equal opportunity employer, fostering diversity and inclusion in our workplace.
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