Guest Services Supervisor

3 settimane fa

Roma, Lazio, Italia Mama Shelter A tempo pieno
YOUR ROLE:
As the pivotal point of contact for our guests, you will ensure that every interaction is memorable and tailored to their needs. Your leadership will guide the reception team, fostering a warm and inviting atmosphere throughout the day.

KEY RESPONSIBILITIES:
• Oversee the recruitment, training, and management of the Front Office team, ensuring high standards of service.
• Act as the primary liaison between the staff and management, facilitating smooth communication and operations.
• Address and resolve customer inquiries and complaints effectively to enhance guest satisfaction.
• Contribute to the marketing efforts of Mama Shelter, promoting our services, products, and events to maximize visibility and engagement.

ARE YOU THE ONE?
Only if you possess the following qualities:
• Natural leadership skills that inspire confidence and collaboration among your team.
• Ability to identify and nurture talent, ensuring team members reach their full potential.
• Proficiency in mobilizing resources—human, financial, and administrative—to achieve departmental goals.
• Strong sales acumen, with a focus on maintaining integrity and customer relationships.
• Resilience under pressure, equipped with strategies to manage stress effectively.
• Commitment to confidentiality, ensuring sensitive information remains secure.
• Proficient in reporting tools, with the ability to create impactful presentations and data analyses.
• Hands-on approach to leadership, believing in leading by example.
• Focused on optimizing sales and occupancy rates to meet business objectives.
• Passion for mentoring and developing team members into future leaders.

YOUR ADDED ADVANTAGES:
• A genuine interest in hospitality, viewing it as more than just a job.
• Proven ability to motivate and engage your team towards common goals.
• Familiarity with PMS systems such as Protel or Opera.
• Strategic thinker with a knack for pricing and revenue management.

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