Operations Manager

4 ore fa

Roma, Lazio, Italia Amazon A tempo pieno
Operations Supervisor Job Description

At Amazon, we're committed to delivering exceptional customer experiences. As an Operations Supervisor, you'll play a critical role in ensuring our operations run smoothly and efficiently.

Key Responsibilities:

  • Measure and monitor workflows to optimize performance and identify areas for improvement.
  • Support and train employees to deliver great service and supervise them in their daily tasks.
  • Collaborate with other departments to find solutions to common issues and support needs.
  • Use data analysis to identify ways to optimize safety, quality, and productivity.

A Day in the Life:

As an Operations Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift, helping with pre-shift meetings and monitoring procedures to ensure everyone follows safety rules and quality processes.

You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift, giving people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to ensure you have enough team members working during peak times.

Requirements:

  • Advanced proficiency in Dutch in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
  • Relevant experience working with data analytics and using these metrics to identify problems.
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Preferred Qualifications:

  • Experience of stakeholder management, including building and maintaining professional relationships.
  • Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
  • Upper intermediate proficiency in English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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