Customer Service Representative with Romanian Language Expertise

4 giorni fa


Roma, Lazio, Italia Astrea Recruitment A tempo pieno

At Astrea Recruitment, we specialize in transforming job seekers' challenges into a path of change and support. With 17 years of experience, we have established ourselves as a leading recruitment agency.

Job Overview

We are currently seeking a Customer Care Champion with excellent Romanian language skills to join our client's team. As a key player in the BPO field, this company offers an exciting opportunity to work with renowned clients and projects from around the world.

This is a fully remote role, allowing you to work from anywhere in Bulgaria. The ideal candidate will be responsible for delivering exceptional customer experiences, providing information and advice on products and services, and collaborating with colleagues to achieve common goals.

Key Responsibilities
  • Deliver professional and pleasant customer interactions to ensure high satisfaction levels
  • Offer information and guidance on company products and services
  • Collaborate with colleagues to provide assistance and advice as needed
  • Handle customer issues through various communication channels
  • Investigate and resolve customer complaints, providing effective solutions
  • Serve as a guide throughout the resolution process
  • Maintain detailed records of customer interactions
Requirements

To be successful in this role, you will need:

  • Excellent written and spoken Romanian language skills (C1 level)
  • Good English language skills (at least B2 level)
  • A customer-focused approach, with determination and teamwork skills
  • Organizational skills, with the ability to manage time efficiently
  • Adaptability, with a strong affinity for technology
  • Previous experience in customer support is an advantage
What We Offer

Our client provides:

  • A competitive salary range of 2500-3200 BGN GROSS per month
  • Additional social benefits, including health insurance, gift vouchers, sports cards, and discounts
  • Relocation support for employees who choose to relocate
  • Full-time remote employment, with paid annual leave days
  • Initial training and access to internal development programs
  • Flexible out-of-office hours shifts (Mon-Fri 15:30-08:00h and Sat-Sun 24/7)
  • Opportunities to build and advance your career in a supportive and stimulating work environment
About Bulgaria

Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO, and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.

If you're excited about this opportunity, please submit your detailed resume in English. We'll review your application promptly and contact you if your profile matches our requirements.



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