Customer Service Advocate
1 mese fa
Role Overview
We are seeking a highly skilled and motivated Customer Service Agent to join our team at Msx International Inc. in Rome. As a key member of our team, you will be responsible for managing customer inquiries and providing exceptional communication and resolution skills to engage with customers.
About the Role
As Customer Service Agent, you will be responsible for the following key tasks:
- Managing customer inquiries and resolving issues efficiently
- Communicating with customers using different platforms to ensure effective engagement
- Providing proactive support to enhance customer satisfaction
- Collaborating with other teams to optimize follow-up processes
About You
We are looking for a highly skilled and enthusiastic individual who is passionate about the automotive industry and has excellent communication and problem-solving skills. Your skills should include:
- Excellent computer literacy, especially in MS Office
- Intermediate level of English
- Previous experience in customer service or contact role
What We Offer
At Msx International Inc., we are committed to empowering and encouraging our employees. We offer flexible working methods and a diverse workforce. As a valued member of our team, you will enjoy:
- Company laptop and phone
- Internal parking
- Flexible working hours
About Msx International Inc.
Msx International Inc. is a global company with over 5,000 employees across more than 80 countries. Our teams provide industry-leading expertise in various areas, including Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions. We are committed to empowering Movers and Makers to thrive in our ever-changing world.
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