Senior Customer Practice Manager

7 giorni fa


Roma, Lazio, Italia Amazon A tempo pieno
About the Role

We are seeking a highly skilled and experienced Customer Practice Manager to join our Amazon Web Services Professional Services team. As a key member of our team, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services strategy, and executing that strategy with our customers.

Key Responsibilities
  • Build customer strategy with the lenses of Professional Services organization
  • Build strategic alignment with all teams that have relationship with that customer
  • Pipeline generation and management
  • Opportunity management
  • Lead internal resources from ProServe to be aligned with holistic strategy
  • Build solid business cases and close plans
  • Build rapport and earn trust with customer
Requirements
  • 7+ years of external or internal customer facing, complex and large scale project management experience
  • Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value
  • Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
  • Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs
Preferred Qualifications
  • Vertical industry sales and delivery experience of cloud services and solutions
  • Experience managing and delivering large-scale enterprise IT projects
  • Evidence of growth in and achievement of professional services sales and delivery goals and targets
  • Senior level executive engagement, relationship management and advisory experience


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