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Customer Experience Manager

2 mesi fa

Roma, Lazio, Italia Teradata Group A tempo pieno
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering a world-class support experience to our customers and accelerating adoption of our Teradata products and services.

Key Responsibilities
  • Operational Excellence: Oversee ongoing operational services and bring industry-established rigor for operational excellence to our customers.
  • Customer Relationship Management: Establish and enhance customer relationships, contributing to customer retention and loyalty.
  • Technical Support: Provide a link to Teradata technical experts to assist customers in getting maximum value out of their investment in Teradata.
  • Customer Onboarding: Support customer onboarding and identify training needs, advising customers on training opportunities to improve utilization and adoption of their Teradata products.
  • Risk Management: Identify early risk indicators of customer dissatisfaction and potential churn, reflecting in deteriorating customer health and contribute to action plans to mitigate these risks.
  • Growth Opportunities: Identify growth opportunities for and maximize customer life-time value for Teradata.
Requirements
  • Experience: 3+ years' experience working in a customer-focused environment, in a technical environment/company, and in a technical capacity.
  • Technical Skills: Experience delivering and/or supporting solutions and/or services for complex enterprises.
  • Soft Skills: Influential and collaborative in a cross-functional diverse workforce, ability to prioritize and perform effectively in a highly dynamic work environment.
  • Education: Bachelor's degree in a related field.
What We Offer
  • Remote Work: This is a remote position, therefore you'll be working remotely from your home office.
  • Language Skills: Native Italian and fluent English language skills are required.