Medical Information Specialist with German and English Language Skills

4 settimane fa


Milano, Lombardia, Italia IQVIA A tempo pieno
Job Title: Medical Information and Adverse Event Intake Specialist

This role is a key part of IQVIA's Safety Operations team, which plays a crucial role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide.

Responsibilities:
  • Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
  • Process lifecycle safety operational data, perform data entry, coding medical terminology, generating queries, and driving case closure.
  • Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
  • Build a positive team environment, lead by example, provide training and mentoring for less experienced team members.
  • Provide regular feedback to operations team managers and customer delivery managers on project metrics and challenges.
  • Liaise with project managers by proactively identifying issues and proposing solutions, providing technical support, reports, and metrics.
Requirements:
  • Bachelor's degree in a life science is required.
  • Excellent written and verbal skills in English (min. C1) and native German language.
  • Experience in lifecycle safety (pharmacovigilance, CEVA, medical information, safety publishing, risk management, etc.) is an asset.
  • Excellent attention to detail and accuracy maintaining consistently high-quality standards.
  • Ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.



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