Medical Information Specialist with German Language Expertise
3 settimane fa
IQVIA Safety Operations team plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. As a Medical Information Specialist with German language expertise, you will be part of an international, diverse team based across the globe, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. You will be supported by a nurturing management team, collaborative colleagues, and a clear career ladder with opportunities to grow, adapt, and shine.
This role will put you at the forefront of Patient Safety, with daily direct contact with Health Care Professionals (HCPs) and patients. You will perform key medical information call centre services and process safety and product quality information to optimize the safety profiles of products across various therapeutic areas.
Responsibilities:
- Provide phone support to HCPs and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
- Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
Minimum Required Education and Experience:
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and native German language.
- Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
- Excellent organizational skills and time management skills.
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://www.iqvia.com/.
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Milano, Lombardia, Italia Iqvia Argentina A tempo pieno{"title": "Medical Information and Adverse Event Intake Specialist with Maltese and English Language", "description": "Join Our Team at IQVIA Safety OperationsWe are proud to be an international, diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA.As a Medical Information and...
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