Customer Experience Manager

1 settimana fa


Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno
About the Role

We are seeking a highly skilled and experienced professional to lead our customer experience team. As a key member of our organization, you will be responsible for driving customer satisfaction and ensuring that our products and services meet the highest standards.

Key Responsibilities
  • Customer Experience Leadership: Develop and implement strategies to improve customer satisfaction and loyalty.
  • Process Optimization: Analyze and optimize our business processes to ensure efficiency and effectiveness.
  • Team Management: Lead and manage a team of professionals to achieve business objectives.
  • Communication and Collaboration: Work closely with cross-functional teams to ensure seamless communication and collaboration.
  • Problem-Solving and Escalation: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Reporting and Analytics: Develop and maintain reports to track key performance indicators and make data-driven decisions.
Requirements
  • Experience: Proven track record in a customer-facing role with experience in process improvement and team management.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: Bachelor's degree in a relevant field, such as business administration or management.
About Alpitronic

Alpitronic is a leading provider of innovative solutions in the e-mobility sector. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.



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